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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Engineer - **Company:** Weka, LLC - **Location:** Culver City, CA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon S3, Microsoft Azure, Bash Shell, Linux, Ethernet, Monitoring of Systems, Issue Tracking Systems, InfiniBand, Python (Programming Language), Posix, Prometheus, Virtualization Technology, Weka, Scripting, Google Cloud, Cloud Platform System, Grafana, Kubernetes, Lxc, Multiplatform - **Published:** October 1, 2026 - **Apply:** https://startup.jobs/sr-technical-services-engineer-remote-us-west-weka-10241654 ## About the Role * 5+ years in customer-facing technical roles, solving complex enterprise infrastructure issues. * Strong technical troubleshooting supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.) * Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX). * Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting. * Experience working with or troubleshooting file protocols (POSIX, NFS, SMB, S3) * Experience working with Kubernetes, Containers, LXC. * Experience troubleshooting and analyzing logs and other monitoring tools (Prometheus, Grafana). * Experience in enterprise L3 support and customer interactions for enterprise infrastructure products * Strong technical troubleshooting, and fault isolation skills in a multi-platform-system-vendor environment. * Proven ability to troubleshoot complex customer problems and the escalation process to internal engineering and product teams. * Experience collaborating between customer support and product development teams. * Experience working with one of the following cloud environments (AWS, GCP, Azure). * Prior support experience at storage/HPC related companies. * Prior administration experience in managing large-scale HPC clusters. ## Description As Senior Technical Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service., * Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements. * Troubleshoot and resolve technical issues, escalating to engineering when necessary. * Reproduction of customer issues in a lab environment. * Provide feedback to engineering to enhance product supportability, usability, and serviceability. * Support pre-sales engineers, partners, and resellers with technical expertise. * Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues. * Own, track, and document customer issues via the ticketing system. * Communicate clearly and professionally with customers, partners, and internal teams while advocating customer concerns internally and represent WEKA externally. * Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles). * Contribute to project initiatives that align with team and company goals. * Progress towards a subject matter expert in different technologies and obtain industry certifications. * Participate in on-call, follow-the-sun support rotations as needed. * Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Developing locally with Kubernetes - a Guide and Best Practices](https://www.wearedevelopers.com/videos/851-developing-locally-with-kubernetes-a-guide-and-best-practices) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)