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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Engineer, Software Engineering - ServiceNow Platform Admin - **Company:** Nationwide Mutual Insurance Company - **Location:** Columbus, OH, United States (Remote available) - **Experience:** Expert - **Salary:** $76,000.0 - $143,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Java (Programming Language), JavaScript (Programming Language), Access Control List, Application Programming Interfaces (APIs), Software Applications, Systems Engineering, Unit Testing, C++ (Programming Language), Data Security, Relational Databases, Software Debugging, Python (Programming Language), Systems Development Life Cycle, Regression Testing, Software Engineering, Enterprise Software Applications, Client Side Scripting, ReactJS, AngularJS, Information Technology, ServiceNow HR Service Delivery, Performance Monitor, Devsecops, ServiceNow Customer Service Management, Servicenow, User Accounts - **Published:** October 2, 2026 - **Apply:** https://nationwide.wd1.myworkdayjobs.com/Nationwide_Career/job/Ohio---Columbus-Three-Nationwide-Plaza/Sr-Engineer--Software-Engineering---ServiceNow-Platform-Admin_100467 ## About the Role * Certification: Certified System Administrator (CSA) credential. * Experience: 1-3+ years handling day-to-day ServiceNow administration. * Technical Skills: Foundational understanding of JavaScript, ITIL frameworks, and relational databases. * Frameworks/Standards: Experience with Angular, React, or similar modern UI frameworks. * Platform Knowledge: Hands-on experience with core ServiceNow domains (e.g., ITSM, HRSD, ITOM, CSM). * Process Knowledge: Solid understanding of ITIL framework and DevSecOps principles. * Soft Skills: Problem-solving ability, clear communication, and agile mindset. The preferred working arrangement for the role is a hybrid model, with a few days per week in the Columbus, OH office. However, remote work arrangements will be considered for candidates located outside the Columbus area. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program., Education: Undergraduate studies in computer science, management information systems, or other related degrees are preferred. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. Experience: Two or more years of software engineering, analysis, or related technology experience. Knowledge, Abilities and Skills: Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner. ## Description Aa a ServiceNow Platform Administrator you are critical in the day to day management of the platform for Nationwide that includes * Managing, configuring and maintaining the platform's stability, access, and workflows. * Management of the SDLC process including the management of update sets, environment deployment and implementations. Cloning of environments from production to the lower environments * Identifying and applying upgrades, patches and plugins * Instrumental in the management of the mid-servers and integrations (including APIs) with other applications including discovery and event * Key resource for license management and developing strategies for managing license usage, removing inactive entitlements, proactive monitoring to ensure licensing is not exceeded * Creation and updating UI policies, client scripts, business rules, and workflows to align the system with organizational needs. * Access & Security Management: Manage user accounts, roles, groups, and Access Control Lists (ACLs) to ensure secure data handling. * Troubleshooting including diagnosing platform errors, and assist developers with advanced configurations. This role can also include development and deploying enterprise applications using the ServiceNow platform. * Platform Development: Building scoped applications, custom workflows, and tailored modules within the ServiceNow environment. * Testing & Debugging: Perform unit testing, regression testing, and User Access Testing (UAT). * Collaboration: Work alongside stakeholders, business analysts, and process owners to translate business requirements into technical solutions., As a Senior Software Engineer, you will focus primarily on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you'll analyze, code, configure, test, debug, document, and maintain applications., * Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices. * Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. * Use DevSecOps practices, tooling, and techniques. * Drive continuous improvement and learning through ongoing training, practice, and innovation. * Manage project priorities, deadlines, and deliverables proactively. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Manager/Director., For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf, We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [How to Stop Choosing JavaScript Frameworks and Start Living](https://www.wearedevelopers.com/videos/118-how-to-stop-choosing-javascript-frameworks-and-start-living) - [DevSecOps: Injecting Security into Mobile CI/CD Pipelines](https://www.wearedevelopers.com/videos/273-devsecops-injecting-security-into-mobile-ci-cd-pipelines) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Stand alone components in Angular](https://www.wearedevelopers.com/videos/656-stand-alone-components-in-angular) - [DevSecOps: Security in DevOps](https://www.wearedevelopers.com/videos/36-devsecops-security-in-devops) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)