> Markdown version of [/jobs/ext/353303-servicenow-hrsd-itsm-consultant-aviation](https://www.wearedevelopers.com/jobs/ext/353303-servicenow-hrsd-itsm-consultant-aviation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow HRSD ITSM Consultant - Aviation - **Company:** CGI - **Location:** Amsterdam, Netherlands (Remote available) - **Experience:** Experienced - **Salary:** €6,933.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Configuration Management Databases, Simple Object Access Protocol (SOAP), Servicenow - **Published:** June 3, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=c20c4eded0baf87d ## About the Role * Analytisch en oplossingsgericht * Communicatief sterk en klantgericht * Proactief en neemt ownership * Comfortabel in dynamische, mission-critical omgevingen * Minimaal 3 jaar ervaring met ServiceNow (development en/of configuratie) * Ervaring met HRSD ITSM processen en ITIL * Kennis van integraties (REST/SOAP, JSON/XML) * Basis kennis van scripting (JavaScript) * Ervaring in complexe IT omgevingen * Goede beheersing van de Nederlandse en Engelse taal * ServiceNow certificeringen (CSA, CAD) * Ervaring met CMDB / CSDM * Ervaring binnen aviation of vergelijkbare sectoren (bijv. transport, infra) * Kennis van aanvullende modules (ITOM, FSM) ## Description Wil jij werken aan mission-critical HRSD ITSM processen binnen de luchtvaart? Binnen CGI Aviation werk je aan digitale transformaties bij toonaangevende klanten zoals airlines en luchthavens, waar stabiliteit, veiligheid en continuïteit essentieel zijn. Als ServiceNow HRSD ITSM Consultant binnen onze Aviation unit help je klanten bij het ontwerpen, implementeren en optimaliseren van hun IT service management processen. Je werkt in complexe, 24/7 omgevingen waar IT direct impact heeft op operatie en reizigerservaring. Jouw rol in ons team Als ServiceNow HRSD ITSM Consultant ben je de schakel tussen business en IT. Je vertaalt klantbehoeften naar slimme oplossingen op het ServiceNow platform en draagt bij aan stabiele en toekomstbestendige HRSD ITSM processen. Je houdt je onder andere bezig met: * Implementeren en verbeteren van HRSD ITSM processen (Incident, Change, Problem) * Configureren en optimaliseren van ServiceNow modules en workflows * Ontwikkelen van integraties met andere systemen (REST/SOAP APIs) * Adviseren van klanten over ITIL en best practices binnen ServiceNow * Werken in high-availability omgevingen met 24/7 dienstverlening * Samenwerken in Agile teams aan continue verbetering We werken niet samen met externe recruitment bureau's. Acquisitie wordt daarom niet op prijs gesteld. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Average Salary in The Netherlands](https://www.wearedevelopers.com/magazine/272-average-salary-in-the-netherlands)