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# Services Technician II

- **Company:** UCBI View all jobs
- **Location:** Greenville, SC, United States
- **Salary:** $51,438.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Documentation, Knowledge Management, Computer Networking Systems, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Windows Client
- **Published:** October 2, 2026
- **Apply:** https://www.careerjet.com/job/usd1bea7cf1dc2adbbd6bf62dceefe6037/eaa

## About the Role

* Education: High school diploma or equivalent required; college coursework or technical training in information technology or a related field preferred.
 * Experience:

 * Prior experience in a technical support or help desk environment is a plus.
 * Banking or financial services experience preferred but not required.
 * Required Skills:

 * Basic understanding of PC hardware, Windows operating systems, and common peripherals (e.g., printers, scanners).
 * Familiarity with troubleshooting software and hardware issues.
 * Ability to learn and support a wide range of technology solutions used in banking environments.
 * Strong verbal communication skills with a professional and courteous telephone presence.
 * Ability to communicate effectively with both technical team members and non-technical end users.
 * Excellent customer service orientation, with the ability to remain calm and helpful under pressure.
 * Strong problem-solving skills and the ability to think critically in fast-paced situations.
 * Demonstrated ability to multi-task and adapt to changing priorities.
 * Works well independently and as part of a collaborative team.
 * Preferred Skills:

 * CompTIA A+ (Highly Recommended).
 * Microsoft Certified: Windows Client.

Conditions of Employment

 * Must be able to pass a criminal background and credit check

## Description

The Services Technician II provides frontline hardware and software support to United Community's banking branches and operations facilities. As part of the Service Desk-the central hub for technical support-this role operates in a fast-paced environment that demands versatility, strong communication, and excellent problem-solving skills. Services Technician II will assist with a wide range of technological solutions, including desktops, laptops, printers, scanners, and specialized banking hardware.
What You'll Do

 * Technical Support & Troubleshooting

 * Add and remove users from network systems and verify system functionality.
 * Analyze more complex technical issues and determine appropriate resolution or escalation.
 * Take overflow calls from the Service Desk to assist with incoming support requests from branch locations.
 * Conduct branch visits within the designated travel scope to provide on-site support.
 * Escalation & Issue Management

 * Identify and report critical, unresolved, or recurring issues to the supervisor.
 * Recognize patterns or trends in technical problems and escalate to appropriate internal teams.
 * Knowledge Management & Documentation

 * Create and maintain internal knowledge base articles to support team learning and end-user self-sufficiency.
 * Set and follow documentation standards to ensure consistency and accessibility of support resources.
 * Program Administration

 * Administer the Employee Purchase Program, ensuring compliance and smooth operation.
 * On-Site Support (Limited Travel)

 * Perform occasional branch visits within the designated travel scope to complete work orders or provide hands-on technical support.
 * Compliance Training: Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
 * Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.