> Markdown version of [/jobs/ext/3533944-sr-techncial-program-manager-customer-services-network-control-center](https://www.wearedevelopers.com/jobs/ext/3533944-sr-techncial-program-manager-customer-services-network-control-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Techncial Program Manager, Customer Services Network Control Center - **Company:** Amazon.com, Inc. - **Location:** Seattle, WA, United States - **Experience:** Expert - **Salary:** $148,700.0 - $201,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Security, Network Control, Software Engineering, Systems Integration - **Published:** October 1, 2026 - **Apply:** https://dejobs.org/x/x/4C241762078C409785C56B9AB1A6253F/job/ ## About the Role * 5+ years of technical product or program management experience * 7+ years of working directly with engineering teams experience * 3+ years of software development experience * Experience managing programs across cross functional teams, building processes and coordinating release schedules, * 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience * Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules * Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership ## Description As a Technical Program Manager in this team, you will: * Interact with Product Managers, other TPMs, and multiple development teams to define, design, and deliver complex product features. * Manage all aspects of project execution and lead efficient delivery of large programs. * Devise technical specifications and system integration plans, and demonstrate the ability to understand and discuss technical concepts, and evaluate new ideas, design, and solution choices. * Identify bottlenecks, risks, and issues at different stages of the program. Provide escalation management, trade-offs, and mitigations, balancing the business need and technical constraints. * Drive the technology strategy, collaborate with business and development teams across the company to analyze the cost/benefit of project selection. * Engage with and influence cross-functional stakeholders and senior leadership; and keep everyone informed through regular reporting, status reviews, and other mechanisms. A day in the life A typical day might include: unblocking an engineering team waiting on a data access approval from a partner org, running game day testing across multiple teams, reviewing a design for a new agentic investigation workflow, running a cross-org sync with resolver teams to align on launch timelines, and synthesizing progress across multiple workstreams into a leadership update with clear asks. You'll context-switch between technical depth and organizational navigation - often in the same meeting. You'll also leverage AI tools in your own workflow to move faster: using agents to pull ticket data and surface patterns, generating status reports from project trackers, and drafting technical specs that you refine with engineering. The systems you're delivering use AI to eliminate defects at scale - and you'll use AI to manage the complexity of delivering them. About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Kubernetes Security Best Practices](https://www.wearedevelopers.com/videos/1411-kubernetes-security-best-practices) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Coffee with Developers](https://www.wearedevelopers.com/videos/341-coffee-with-developers) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)