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# Infrastructure Support Engineer (L2)

- **Company:** NSCALE, LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Proxmox, Systems Engineering, Bash Shell, Cloud Computing, Linux, Hypervisor, Python (Programming Language), Knowledge Management, Kernel-Based Virtual Machine, Live Connect (Windows), Open Source Technology, OpenStack, Ansible, Virtualization Technology, Openstack Neutron, Reliability of Systems, Containerization, Kubernetes, Infrastructure Automation Frameworks, Terraform
- **Published:** October 1, 2026
- **Apply:** https://startup.jobs/infrastructure-support-engineer-openstack-nscale-10240808

## About the Role

* Linux/Unix Systems Administration: Proven commercial experience managing and troubleshooting Linux-based infrastructure at scale.
 * OpenStack Core Competency: Hands-on experience working with or maintaining OpenStack ecosystems in production or large-scale staging environments.
 * Virtualisation Insights: Practical exposure to hypervisors and virtualization technologies (e.g., KVM, Proxmox).
 * Analytical Triage Mindset: A methodical, right-first-time approach to incident investigation, performance bottlenecks, and root-cause analysis.
 * Communication & Documentation: Excellent English communication skills, with a proactive approach to technical writing and knowledge sharing., * Exposure to cloud-native technologies and container orchestration (Kubernetes).
 * Familiarity with infrastructure automation tooling (Ansible, Terraform, Python/Bash scripting).

## Description

As an L2 Engineer, you will be the front-line shield for our production environments. You will ensure platform stability, mitigate incidents, and collaborate with both incoming US Senior Engineers and our EMEA-based strategic development teams. This position offers a distinct, accelerated progression plan designed to transition you into a Senior Systems Architect over time., * Live Service Operations: Monitor, triage, and resolve complex L2 incidents across our Unix/Linux and OpenStack cloud environments to safeguard customer SLAs.

 * Platform Support: Provide hands-on operational support and maintenance across compute, networking, and virtualization layers, specifically focusing on OpenStack Neutron (SDN) and OpenStack Ironic (bare-metal provisioning).
 * Follow-the-Sun Coverage: Operate effectively within a rotating shift framework to maintain seamless system reliability during non-EMEA hours, paving the way for future APAC systems onboarding.
 * Knowledge Management: Convert real-time troubleshooting insights into structural capital by creating, refining, and updating standard operating procedures (SOPs) and technical runbooks.
 * Cross-Functional Collaboration: Partner with incoming US-based Senior Engineers and handle structured escalations to EMEA core tooling developers when deep code mutations are required.