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# technical, customer-facing Solutions Engineer

- **Company:** R. R. Donnelley & Sons Company
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Autodesk Revit, Python (Programming Language), Agentic-AI, Rhino
- **Published:** October 1, 2026
- **Apply:** https://startup.jobs/solutions-engineer-nyc-motif-10234911

## About the Role

* 5+ years of relevant experience, with real time in an architecture practice.
 * Computational design chops - Grasshopper, Python, Rhino - on actual professional projects, not side experiments.
 * Prior experience in a technical, customer-facing role and owning outcomes. Shipping the technology isn't the finish line for you - adoption is.
 * Consultative communication style - you listen and guide customers, you don't just present at them.
 * You genuinely love technology; you use AI tools constantly and have actually built AI agents yourself - not just read about it.

It would be great if you had

 * BIM and Revit experience, and general hands-on experience with Design Technology related software within the AEC Industry.
 * A track record of moving adoption metrics like daily active usage - not just shipping the product and walking away.

## Description

We're looking for a highly technical, customer-facing Solutions Engineer to drive the initial implementation of Motif's Design product; getting in the room with customers and delivering a solution that works.

You have an architecture practice background and are customer-obsessed; you want to see your work land directly with customers and watch it change how they design.
This is not a remote role and will require your daily onsite presence., * Drive the initial implementation of Motif's Design product with customers - from pilot to full adoption.

 * Provide technical validation, product demos, custom architecture design, proof-of-concept design, deployment integration, conduct training.
 * Create technical solutions to bridge Motif's technology and how customers actually design, day to day - find the best way to make it click.
 * Obsess over real outcomes: daily active usage climbing and customers raving about us.
 * Help build onboarding materials, training content, provide feedback and input to Product Management - whatever it takes to get customers ramped and increase adoption.
 * Partner with Motif's Sales, Customer Success, Forward Deployed Engineers to make adoption smooth and successful.
 * Not a work-from-home job - you'll be onsite at customer locations across NYC and beyond, as often as customers need you there.
 * Lots of face time with customers - expect to travel a lot.