> Markdown version of [/jobs/ext/3534112-sr-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3534112-sr-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr Technical Support Engineer

- **Company:** HERE
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Cloud Computing, Computer Programming, DevOps, Distributed Systems, Python (Programming Language), Reliability Engineering, Software Deployment, Software Engineering, Scripting, Application Enhancement Tool, Retrieval-Augmented Generation, Generative AI, Evaluation of Large Language Models, Restful APIs
- **Published:** October 1, 2026
- **Apply:** https://www.disabledperson.com/jobs/75612898-sr-technical-support-engineer

## About the Role

* 3+ years of experience in Technical Support, Application Support, Software Engineering, DevOps, SRE, Solutions Engineering, or a related technical role.
 * Strong troubleshooting skills involving APIs, SDKs, cloud applications, or distributed systems.
 * Hands-on programming or scripting experience, preferably Python, and experience working with REST APIs.
 * Hands-on experience building, prototyping, or experimenting with Generative AI applications or AI-assisted workflows. Experience with RAG, agents, LLM evaluation, or production AI deployment is a plus.
 * Strong customer communication skills with the ability to translate complex technical problems into clear solutions and collaborate across engineering and product teams.

## Description

We are looking for a problem solver who wants to help redefine how Technical Support works in the age of AI. This role sits at the intersection of customers, HERE location technology, automation, and Generative AI. You will solve complex real-world customer problems while building AI-powered solutions that make those problems easier to diagnose and resolve at scale. This is an opportunity for an experienced technical engineer to expand their applied AI skills while directly influencing how AI is used across Technical Support.
Who are you?
You turn recurring customer and support challenges into scalable solutions, using AI, automation, and engineering practices to improve resolution speed, quality, and the overall support experience., * Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications.

 * Build AI-powered tools and automation that improve troubleshooting, issue resolution, and support quality.
 * Identify recurring technical problems and turn successful solutions into reusable capabilities and workflows.
 * Experiment with emerging AI technologies and identify practical opportunities to apply them within Technical Support.
 * Develop and share engineering practices, knowledge, and solutions that benefit the broader Technical Support organization.


## Related Videos

- [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better)
- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns)
- [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell)
- [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform)
- [Evolving the developer experience in the age of AI](https://www.wearedevelopers.com/videos/100201-evolving-the-developer-experience-in-the-age-of-ai)

## Related Articles

- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)