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# Product Support Engineer

- **Company:** 1920 VENTURES, L.L.C.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Artificial Intelligence, JIRA, Software as a Service, Middleware, JSON, Python (Programming Language), Salesforce.Com, SQL Databases, Prompt Engineering, Restful APIs
- **Published:** September 30, 2026
- **Apply:** https://www.thejobnetwork.com/job/c5207599-d70d-4874-bd02-e52488205cfd/product-support-engineer-series-c-ai-platform-yoy-growth

## About the Role

* A builder. When you solve the same problem twice, you script, automate, or build something so no one solves it a third time - and you can show us what you've built
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 * AI-forward. You reach for AI tools by default and use them for real work: prompt design, AI-assisted troubleshooting, automated workflows
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 * Technically fluent. Comfortable reading/writing basic scripts and queries (Python, JavaScript, SQL, JSON), working with REST APIs, and reading logs and payloads without flinching
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 * Analytical. You bring the pattern, the count, and the cost - not just the anecdote
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 * An excellent communicator. Crisp, kind writing that makes technical problems simple for a stressed customer
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 * Proven under volume. Experience in a high-volume, direct-customer technical support environment
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 * Owner's reflexes. Bias toward action, comfortable with ambiguity, willing to be part of an on-call rotation
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 * 2+ years in technical support, solutions engineering, or a similar customer-facing technical role (floor only - the builder bar governs)
\n, * Experience with Intercom-class ticketing platforms, especially with AI agents deployed; Salesforce, Jira



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