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# Software Engineer III - Platform Engineer

- **Company:** JPMorgan Chase & Co.
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Data Analysis, Continuous Integration, Monitoring of Systems, Prometheus, Microsoft Copilot, SQL Databases, Datadog, Data Logging, Cloud Platform System, Grafana, Mttr, Gitlab, Kubernetes, Infrastructure Automation Frameworks, Apache Kafka, Api Design, Cloudwatch, Terraform, Splunk, Dynatrace, Docker, Jenkins, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2993722932-2

## About the Role

ServiceNow

 - Kafka

 - API design/integration and troubleshooting

 - Incident, problem, and change management (ITIL-aligned)

 - SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)

 - Root cause analysis and post-incident governance

 - SQL and data analysis for operational reporting

 - CI/CD awareness and release governance

 - Strong communication, stakeholder management, and documentation skills

Required experience and skills

 * 6+ years of IT troubleshooting, resolution, and maintenance experience.
 * Experience with large-scale on-premises and public-cloud environments, preferably AWS.
 * Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
 * Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
 * Familiarity with EKS, Kubernetes, Docker, and common networking issues.
 * A proactive approach to learning and recommending new technologies

## Description

This position focuses on production support and governance for operational excellence, including:

 - Production support, observability, and production governance/management

 - Designing operating models and process controls

 - Participating in audits and compliance activities

 - Designing dashboards and views

 - Proficient use of Copilot to improve day-to-day efficiency

 - Providing production stability metrics and insights to management

 - Acting as a gatekeeper for GBP production processes and standards

 - Leading meetings, driving decisions, and coordinating cross-functional stakeholders

Key technical skills required:

 - AWS

 - Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch