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# Help Desk Analyst

- **Company:** Caci Inc
- **Location:** Alexandria, VA, United States
- **Experience:** Experienced
- **Salary:** $86,600.0 - $181,800.0
- **Contract:** Permanent contract
- **Skills:** SC Clearance, Information Technology
- **Published:** October 2, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9208618/help-desk-analyst

## About the Role

* Active Secret Clearance at the time of hire.
 * Associate degree in Information Technology or a related field, or one year of equivalent IT support experience in lieu of the degree.
 * Minimum of four (4) years of Help Desk support experience.

Desired:

 * Bachelor's degree in Information Technology or a related discipline, or three years of equivalent IT support experience in lieu of the degree.
 * Minimum of seven (7) years of Help Desk support experience.

## Description

The person in this role will Perform as a Help Desk Analyst supporting a Joint Interagency Task Force that reports to the Deputy Secretary of Defense, to better align authorities and resources to rapidly deliver Joint C-sUAS capabilities to America's warfighters, defeat adversary threats, and promote sovereignty over national airspace., * Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.

 * Operates with appreciable latitude in developing methodology and presenting solutions to problems.
 * Contributes to deliverables and performance metrics where applicable.
 * Responds to user queries on troubleshooting IT systems.
 * Processes requests for access and deactivation.
 * Forwards trouble tickets to appropriate administrator SMEs or higher echelons.