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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # (USA) Manager, Technology Operations - Marketplace Payment Operations - **Company:** Wal-Mart Stores, Inc. - **Location:** Bentonville, AR, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $155,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Web Accessibility, Data Analysis, Information Systems, Web Content Accessibility Guidelines, Information Technology, Marketplace - **Published:** October 2, 2026 - **Apply:** https://dejobs.org/x/x/4F5CE66911F0471D8724B364A9C08872/job/ ## About the Role * Experience in payments, fintech, financial operations, eCommerce/Marketplace, banking, or related operations. * Strong operational ownership with demonstrated ability to resolve complex, ambiguous, and high-impact issues. * Program management experience leading cross-functional initiatives, milestones, dependencies, and risks. * Ability to translate operational challenges into scalable product, process, tooling, or automation solutions. * Strong analytical and problem-solving skills using KPIs, trends, and root-cause analysis. * Understanding of operational controls, SOPs, SLAs, quality, and governance. * Strong stakeholder management, communication, and influencing skills across technical and business teams. * Ability to manage competing priorities in a fast-paced environment. * Experience coaching and developing associates. * Strong seller/customer-first mindset., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area. Option 2: 5 years' experience in project management, program management, program operations, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. ## Description The Manager, Marketplace Payment Operations leads day-to-day payment operations across assigned areas, ensuring reliable execution, effective seller resolution, and strong operational performance. This role manages complex payment issues and escalations, drives process and control improvements, and partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners. The Manager uses data and operational insights to identify opportunities, influence product and automation solutions, and support scalable payment capabilities. The role also leads cross-functional initiatives, supports new market and capability readiness, and develops associates while fostering a culture of ownership, collaboration, and continuous improvement. About the team: The Payments Operations team leads the strategy and execution of Walmart Marketplace Payments, ensuring secure, scalable, and seamless payment experiences. Collaborating with Product, Engineering, Seller Risk, Legal, Finance, and Seller Support, the team manages financial, compliance, and reputational risks. It drives operational excellence through automation, process governance, analytics, and proactive seller support across the payments lifecycle. Emphasizing strong program management, stakeholder communications, and business operations, the team delivers impactful technology solutions aligned with organizational goals, fostering a collaborative environment focused on continuous improvement and operational success. What you'll do: * Own Marketplace Payment Operations across assigned areas, ensuring accurate execution, timely seller resolution, and operational performance. * Manage complex payment issues, incidents, and escalations across Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners. * Drive operational excellence through KPIs, SLAs, controls, SOPs, quality, and continuous improvement. * Identify product, tooling, and automation opportunities that improve seller experience and reduce manual operations. * Use data and insights to identify trends, risks, and improvement opportunities. * Lead cross-functional initiatives from planning through delivery. * Support operational readiness for new payment capabilities and markets. * Coach associates and foster accountability, collaboration, and continuous learning. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Fireside Chat: Can Regulation Improve Accessibility? - Léonie Watson](https://www.wearedevelopers.com/videos/1738-fireside-chat-can-regulation-improve-accessibility-leonie-watson) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Platform Engineering untold truths: is just an infrastructure matter?](https://www.wearedevelopers.com/videos/1220-platform-engineering-untold-truths-is-just-an-infrastructure-matter) ## Related Articles - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Diversity Equity And Inclusion in Programming For Persons With Disability](https://www.wearedevelopers.com/magazine/80-diversity-equity-and-inclusion-in-programming-for-persons-with-disability) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The State of Accessibility on the Web in 2025: WebAIM Million Report Findings](https://www.wearedevelopers.com/magazine/570-the-state-of-accessibility-on-the-web-in-2025-webaim-million-report-findings) - [E-Commerce in the Agentic Age: When "Buy" Becomes a Function Call](https://www.wearedevelopers.com/magazine/750-e-commerce-in-the-agentic-age-when-buy-becomes-a-function-call)