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# IT Support Technicians

- **Company:** CareerCircle
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, BitLocker Drive Encryption, Bomgar, Microsoft Outlook, Microsoft Office, Remote Desktop Services, Remote Desktop Protocol (RDP), Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/az/tempe/a6852a71-e715-4cbe-8fce-247dd7735589

## About the Role

* Support, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, ServiceNow, Phone support

Top Skills Details

 * Support, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, ServiceNow, Phone support

Additional Skills & Qualifications

**STRONG customer service experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Scheduling
Operations
Encryption
Communication
Microsoft 365
Prioritization
Pharmaceuticals
Desktop Support
Microsoft Teams
Customer Service
Active Directory
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Peripheral Devices
Business Valuation
Microsoft Windows 10
Full Stack Development
Business Transformation
Organizational Leadership
BitLocker Drive Encryption
Organizational Change Management
Troubleshooting (Problem Solving)
+0

## Description

Concision
Operations
ServiceNow
Service Level
Desktop Support
Windows Service
Customer Service
Active Directory
Technical Support
Help Desk Support
Business Valuation
Escalation Procedures
Full Stack Development
Business Transformation
Troubleshooting (Problem Solving), Under supervision, the IT Support Technician provides the first line of technical support to employees by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technicians primary focus is on driving a positive interaction and effective support. Will be supporting employees in AZ, along with employees nationwide., * 70% IT Service Desk/Remote Support

 * 30% Local office desktop support and projects
 * May vary according to needs., * Primary location Tempe, AZ and some visits to other Phoenix offices

Hours: M-F 8a to 5p PT 1 hour lunch

Principle Duties and Responsibilities

 1. Serve as the first point of contact for IT support and assist with customers associates technical needs.

 2. Properly document all work performed during support calls and perform proper escalation procedures, as needed.

 3. Operate within defined standards and service level agreements.

 4. Maintain timely and concise communication with customers.

 5. Perform tasks on special projects and duties.

 6. Perform on call responsibilities as a part of a weekly team rotation (approximately every 6 weeks), Mac OS
Bomgar
Writing
Operations
ServiceNow
Encryption
Service Level
Microsoft 365
Professionalism
Desktop Support
Microsoft Teams
Customer Service
Microsoft Office
Active Directory
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Business Valuation
Microsoft Windows 10
Full Stack Development
Business Transformation
Remote Desktop Services
Mergers And Acquisitions
BitLocker Drive Encryption
Remote Desktop Protocol (RDP)
Troubleshooting (Problem Solving)
+0

Google IT Support
IT Support Specialist
TEKsystems

Tempe, AZ*On-Site

Research
Concision
Operations
ServiceNow
Service Level
Desktop Support
Windows Service
Customer Service
Active Directory
Technical Support
Help Desk Support
Business Valuation
Escalation Procedures
Full Stack Development
Business Transformation
Troubleshooting (Problem Solving)
+0