> Markdown version of [/jobs/ext/3535673-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/3535673-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** TEKSYSTEMS INC. - **Location:** Rochester, NY, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Unix, Data Centers, Issue Tracking Systems, Microsoft Office, Network Architecture, Networking Basics, Windows Desktop, User Administration - **Published:** October 2, 2026 - **Apply:** https://dejobs.org/x/x/C8FFE45EBAC44AE494496ADCFA048893/job/ ## About the Role We are seeking a customer-focused Help Desk / Technical Support Analyst to join a large enterprise IT support team. This role provides first-level technical support to a diverse user community and offers a unique opportunity to gain exposure to both service desk operations and data center/network infrastructure environments through cross-training. The ideal candidate will have a strong foundation in help desk support, excellent customer service skills, and the ability to clearly document technical issues and resolutions., * 2+ years of Help Desk, Service Desk, or IT Support experience. * Experience providing phone-based and remote technical support. * Strong troubleshooting skills involving: * Password resets * Printer connectivity * Windows desktop support * User account management * Basic networking/connectivity issues * Excellent customer service and communication skills. * Strong documentation and technical writing abilities. * Ability to multitask and work effectively in a high-volume support environment. * Experience working with ticketing systems., * Exposure to Windows, macOS, and Linux/UNIX environments. * Experience supporting large enterprise environments. * Familiarity with Active Directory, Office 365/Microsoft 365, and endpoint support. * Interest in networking, systems administration, or infrastructure technologies. * Experience working in higher education, healthcare, or other large user environments., * Strong customer-service mindset. * Excellent verbal and written communication skills. * Reliable, team-oriented professional with a positive attitude. * Someone who enjoys troubleshooting and solving technical problems. * Strong attention to detail and documentation practices. * Interest in expanding technical skills beyond traditional help desk support. ## Description * Provide first-level technical support via phone, email, and ticketing system. * Troubleshoot hardware, software, account access, and connectivity issues. * Perform password resets, printer troubleshooting, account support, and general desktop support. * Create, update, and escalate tickets as needed to desktop, systems, and infrastructure teams. * Support Windows, macOS, and UNIX/Linux-based environments. * Document issues, troubleshooting steps, and resolutions clearly and accurately. * Prioritize incoming requests and maintain service levels in a fast-paced environment. * Collaborate with technical teams to resolve more complex issues. * Participate in cross-training opportunities within infrastructure and data center operations. * Maintain a high level of customer satisfaction while supporting a large user population. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)