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# Network Operations Center (NOC) Tier 1 Shift Lead

- **Company:** Computer World Services
- **Location:** Ashburn, VA, United States
- **Experience:** Expert
- **Salary:** $110,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Issue Tracking Systems, Computer Network Operations, SolarWinds (Software), Servicenow
- **Published:** October 1, 2026
- **Apply:** https://www.jofdav.com/jobs/59939154-network-operations-center-noc-tier-1-shift-lead

## About the Role

* 5+ years of NOC or Tier 1 support experience.
 * CompTIA Network+ or ITIL v3 certification.
 * Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).

Preferred Qualifications

 * CCNA certification.
 * Experience supporting Federal or DHS systems.

Place of Performance

 * Springfield and Ashburn, VA (Shift-based position with 24x7 coverage).

Clearance

 * Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

$110,000 - $160,000 a year

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.

## Description

CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards., * Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.

 * Oversee incident intake, analysis, and escalation following ITIL procedures.
 * Ensure adherence to service level agreements (SLAs).
 * Maintain accurate shift logs and incident summaries.
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