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# Help Desk Technician

- **Company:** Oneida Technology Services LLC
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, CompTIA Security+, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Remote Access Technology, Software Engineering, Comptia Server+
- **Published:** October 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b358296f422cc6c6

## About the Role

* High school diploma with 0-2 years of related IT support experience (or equivalent combination of experience).
 * Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
 * Basic understanding of IT operations & maintenance (O&M) processes.
 * Strong customer service, oral and written communication skills.
 * Ability to follow documented procedures and work under supervision.
 * U.S. Citizen
 * Ability to obtain and maintain a Public Trust Clearance

Compensation: $20.00/ Hour

Candidate must hold:

HDI or SDI certification

CompTIA A+

ITIL v3 Foundation or ITIL v4

Preferred Certifications:

One or more of the following:

CompTIA Security+

CompTIA Network+

CompTIA Server+

Microsoft 365 Certified: Fundamentals (or equivalent)

AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

## Description

* Monitor, triage, and respond to user support requests through the ticketing system.
 * Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
 * Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
 * Provide after-hours support for critical incidents and remote access or telework issues.
 * Prepare IT equipment for deployment, relocation, or disposal, following established policies.
 * Assist with workstation setups, cabling, and system installations.
 * Validate equipment and system performance after maintenance or installation activities.
 * Support diagnostics of network equipment under the direction of networking teams.
 * Update, track, and maintain asset inventory records.
 * Assist with receiving, tagging, and documenting IT equipment.
 * Maintain clear, timely documentation of service actions and ticket updates.
 * Support IT needs for staff and student training environments.
 * Collaborate with IT support teams to ensure consistent service delivery.
 * Follow established IT service procedures and best practices to ensure quality and compliance.