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# IT End User Support Specialist

- **Company:** ASTREYA PARTNERS, LLC
- **Location:** United States
- **Experience:** Expert
- **Salary:** $85,114.0 - $134,410.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Collaborative Software, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Network Troubleshooting, Virtual Desktops, Productivity Software, Remote Access Technology, TCP/IP, Wireless Networks, Enterprise Software Applications, Microsoft InTune, Servicenow
- **Published:** September 30, 2026
- **Apply:** https://www.thejobnetwork.com/job/542eb330-2c20-46d3-9f90-c2653bd025a8/it-end-user-support-specialist

## About the Role

Astreya is seeking a highly skilled and customer-focused IT End User Support Specialist (L4) to provide advanced onsite and remote technical support within a demanding, fast-paced enterprise environment. This role requires a seasoned IT professional with deep technical expertise across endpoint technologies, enterprise systems, collaboration platforms, and infrastructure services., Success in this role requires technical excellence, process discipline, operational maturity, and the ability to support a diverse user population ranging from general employees to executive leadership., * 8+ years of hands-on IT End User Support experience within medium-to-large enterprise environments supporting diverse and demanding user populations.
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 * Demonstrated experience supporting executive leadership, business-critical teams, and high-availability operational environments.
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 * Proven ability to manage multiple concurrent support channels and competing priorities while maintaining exceptional customer service and technical quality.
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 * Strong analytical and problem-solving skills with a track record of independently researching and resolving complex technical issues.
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 * Advanced administration and troubleshooting experience with Windows 10/11 and macOS.
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 * Deep understanding of Microsoft Intune, endpoint security and compliance platforms, and MDM, * Experience supporting financial services, trading environments, or other high-pressure, mission-critical business operations.

## Description

The ideal candidate is a self-directed problem solver who thrives in high-volume environments, can effectively manage multiple concurrent support channels (walk-ups, phone calls, chat sessions, tickets, and executive requests), and consistently delivers exceptional customer experiences. This individual possesses strong technical troubleshooting capabilities, exercises sound judgment when escalating issues, and conducts thorough root cause analysis and due diligence before engaging higher-tier support teams., * Serve as a senior point of contact for end-user technology support, providing advanced troubleshooting and resolution for hardware, software, operating systems, networking, mobility, and collaboration technologies.
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 * Diagnose and resolve complex technical issues across Windows, macOS, Linux, iOS, Android, virtual desktop environments, productivity applications, and enterprise services.
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 * Manage and prioritize multiple simultaneous support engagements including walk-up requests, phone calls, chat sessions, ticket queues, and executive escalations while maintaining high service levels.


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