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# IT Operations Specialist

- **Company:** Swarm Aero
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Application Packaging, User Authentication, Basic Access Authentication, Cloud Computing, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, IP Addressing, Virtual Private Networks (VPN), MATLAB, Networking Basics, Windows PowerShell, Azure Active Directory, Security Assertion Markup Language (SAML), Microsoft SharePoint, Software Engineering, Siemens NX, Wi-Fi Technology, Enterprise Software Applications, Juniper, Gitlab, Microsoft InTune, Deployment Automation, Casper Suite, Laptops, Engineering Base, Teamcenter (Software)
- **Published:** September 30, 2026
- **Apply:** https://startup.jobs/it-operations-specialist-swarm-aero-10223624

## About the Role

* 2-4 years of professional experience in IT support, desktop support, IT operations, endpoint administration, or a similar role.
 * Hands-on professional experience administering Microsoft 365 in a business environment.
 * Comfortable administering:
 + Microsoft 365 Admin Center
 + Entra ID / Azure AD
 + Exchange Online
 + Teams
 + SharePoint
 + OneDrive
 + Microsoft 365 licensing
 + Shared mailboxes and shared resources
 + MFA and basic authentication troubleshooting
 * Strong Windows troubleshooting skills.
 * Experience provisioning, deploying, and supporting business laptops and employee hardware.
 * Some experience with Intune, another MDM platform, Active Directory, or endpoint-management tooling.
 * Ability to troubleshoot beyond the immediate user symptom and determine whether an issue involves the endpoint, identity, application, permissions, or network.
 * Basic understanding of DNS, DHCP, IP addressing, Wi-Fi, VPNs, and general networking.
 * Strong organizational skills and the ability to independently manage an active support queue.
 * Strong written and verbal communication skills.
 * Ability to create clear technical documentation and repeatable processes.
 * Willingness to handle both hands-on employee support and increasingly complex systems work.
 * A curious, ownership-oriented mindset and the ability to learn quickly in a fast-moving environment., Experience with any of the following is a plus:
 * Microsoft Intune
 * Windows Autopilot
 * Jamf Pro
 * PowerShell
 * Application packaging and deployment
 * AWS / AWS GovCloud
 * GCC High
 * Juniper Mist
 * CMMC / NIST 800-171
 * Linux
 * SAML / SSO / SCIM
 * GitLab
 * Infrastructure as Code
 * Engineering applications such as Siemens NX, Teamcenter, MATLAB, Cameo, or similar platforms

ITAR requirement

To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

## Description

* Own and manage the day-to-day IT support queue, prioritizing and resolving employee issues.
 * Administer users, groups, licenses, shared mailboxes, distribution lists, shared calendars, and Microsoft 365 resources.
 * Perform day-to-day administration of Entra ID.
 * Support and troubleshoot Exchange Online, Teams, SharePoint, and OneDrive.
 * Manage user and group-based access to company resources.
 * Troubleshoot account access, MFA, authentication, permissions, licensing, and Microsoft 365 service issues.
 * Support employee onboarding and offboarding across the Microsoft 365 environment.
 * Provision, deploy, configure, and maintain employee laptops and other IT hardware.
 * Manage hardware and software lifecycle processes.
 * Troubleshoot issues that cross multiple systems rather than treating each application as an isolated product.
 * Document solutions, procedures, and repeatable processes.
 * Identify opportunities to automate repetitive IT tasks and improve the employee technology experience.
 * Work alongside the Systems Administration team to progressively take on more advanced responsibilities across:
 + Intune and endpoint management
 + Conditional Access
 + Enterprise applications
 + SSO and SCIM provisioning
 + Privileged access
 + Identity and access management
 + Networking
 + Cloud infrastructure
 + Security and compliance
 + Automation