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# Information Technology Helpdesk Technician I

- **Company:** TLC Engineering Solutions
- **Location:** Orlando, FL, United States
- **Experience:** Starter
- **Salary:** $99,590.0 - $124,488.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Tablet Computers, Information Technology, Laptops
- **Published:** October 2, 2026
- **Apply:** https://www.jofdav.com/jobs/59955410-information-technology-helpdesk-technician-i

## About the Role

* A minimum of 1 year of IT experience
 * Comprehensive knowledge of workstation hardware and Windows Operating Systems
 * Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.
Preferred Qualifications, Knowledge and Experience:

 * CompTIA A+ and / or Microsoft Certified Systems Administrator (MCSA)

## Description

This is a hybrid role which requires two days per week in-office., The primary roles of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.