> Markdown version of [/jobs/ext/3538785-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/3538785-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician - **Company:** Hays Specialist Recruitment LLC - **Location:** Houston, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Azure Active Directory, Microsoft SharePoint, TCP/IP, Connectivity Problems, Office365, Peripherals, Microsoft InTune, Information Technology, Laptops, Autodesk Autocad, Servicenow, User Accounts - **Published:** October 1, 2026 - **Apply:** https://www.juju.com/job/16_88c3a5582 ## About the Role * This role is well-suited to candidates early in their IT career - up to 1 years of experience in a helpdesk or IT support role, or equivalent demonstrated technical ability, is preferred * Solid understanding of Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) * Experience with Windows 10/11 desktop support and troubleshooting * Familiarity with Microsoft Entra ID (Azure AD) for user and device management * Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs) * Demonstrated experience using a helpdesk ticketing system (e.g., Atera, ConnectWise, ServiceNow, or similar) as a core part of daily workflow * Proven ability to manage and prioritize multiple concurrent requests in a fast-paced environment * Exceptional interpersonal and communication skills, with a track record of maintaining professionalism and empathy when dealing with frustrated or difficult users * Strong communication skills with the ability to explain technical issues to non-technical users * A methodical, patient approach to troubleshooting and problem-solving DESIRABLE (BUT NOT ESSENTIAL) * Experience with Microsoft Intune or endpoint management tools * Exposure to Microsoft Defender or similar security platforms * Knowledge of SharePoint Online or Teams administration * Familiarity with Apple iOS and mobile device management (MDM) tools * Familiarity with industry software such as the Trimble Suite, Autodesk, or Atera - experience with these platforms is a bonus, though full training will be provided * CompTIA A+, Microsoft certifications (MD-102, MS-900), or equivalent * Experience in a trade, construction, or field services environment * A genuine eagerness to learn across a broad and varied scope of IT - from end-user support through to systems, security, and beyond ## Description Serves as the primary point of contact for staff across the business, providing timely and effective technical support to keep operations productive. Acts as a customer-focused, proactive problem-solver who is skilled in troubleshooting hardware, software, and connectivity issues, comfortable supporting a fast-paced environment, and experienced in managing day-to-day helpdesk operations., * Serve as the first point of contact for all IT support requests via phone, email, and ticketing system. * Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes. * Diagnose and resolve hardware, software, and network connectivity issues for end-users efficiently. * Manage multiple concurrent support requests, effectively balancing urgency and workload. * Deliver consistently professional and courteous support to all staff, maintaining composure and a solutions-focused attitude during high-pressure interactions. * Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals. * Manage user accounts, password resets, and access provisioning in Microsoft 365 and Entra ID. * Assist with the onboarding and offboarding of staff, including device setup and account configuration. * Escalate complex issues to senior IT team members with clear documentation when appropriate. * Contribute to the creation and upkeep of IT knowledge base articles and standard operating procedures (SOPs). * Support the rollout and maintenance of IT equipment and software across the business. * Assist with basic network troubleshooting, including connectivity, printers, and shared drives. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)