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# Product Owner- CX Technology Product

- **Company:** Manpower
- **Location:** Milwaukee, WI, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Information Systems, Customer Interaction Management (Software), Salesforce.Com, Information Technology, Multiplatform
- **Published:** October 1, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3409164769&tx=JK1509FFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Business, Information Systems, Computer Science, or a related field; MBA a plus.
 * 10+ years of product management experience, including 5+ years leading customer service or contact center technology platforms.
 * Proven experience leading enterprise-scale, multi-platform customer service technology transformations.
 * Deep understanding of customer service operations, contact center technology, and omnichannel support models.
 * Strong leadership skills with experience building and managing product teams using agile methodologies.

## Description

* Own the end-to-end product strategy and roadmap across the full customer service technology suite, including Salesforce Service Cloud, IVR platforms, Zigtree, Sprout, and Case Management.
 * Set the long-term technology vision for customer service, evaluating platform consolidation, build-vs-buy decisions, and emerging capabilities such as AI and automation.
 * Serve as the senior liaison between executive business stakeholders and technical teams to translate business strategy into a prioritized, cross-platform roadmap.
 * Define and prioritize a unified product backlog, balancing new features, platform enhancements, and operational stability.
 * Lead discovery and requirements-gathering for new capabilities across the portfolio, ensuring seamless integration and scalability., * Opportunity to lead innovative customer service technology initiatives on a global scale.
 * Collaborate with cross-functional teams and executive leadership to shape the future of customer support.
 * Work in a dynamic, inclusive environment that values diversity and continuous learning.
 * Contribute to impactful projects that enhance customer satisfaction and operational efficiency.
 * Access to professional growth opportunities within a forward-thinking organization.

Upon completion of waiting period consultants are eligible for:

 * Medical and Prescription Drug Plans
 * Dental Plan
 * Vision Plan
 * Health Savings Account
 * Health Flexible Spending Account
 * Dependent Care Flexible Spending Account
 * Supplemental Life Insurance
 * Short Term and Long Term Disability Insurance
 * Business Travel Insurance
 * 401(k), Plus Match
 * Weekly Pay