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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Systems Manager - **Company:** Nuage Designs, Inc. - **Location:** Miami, FL, United States - **Experience:** Experienced - **Salary:** $125,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Application Programming Interfaces (APIs), Artificial Intelligence, Backup Devices, Business Systems, Software as a Service, Information Systems, Multi-Factor Authentication, Payment Systems, Information Technology Operations, Netsuite, Radio-Frequency Identification, Password Management, Role-Based Access Control, Anti-Phishing, Software Engineering, Systems Integration, User Provisioning Software, Data Processing, Computer Equipment, Acumatica Cloud ERP Platform, Low-code, Gsuite, Airtable - **Published:** October 1, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=35fd1819fbf43c2e ## About the Role R e q u i r e d * Bachelor's degree in information systems, business, supply chain, or a related field, or equivalent practical experience. * 5+ years in business systems, IT operations, or technology project roles, including at least 2 years managing external vendors or service providers. * Hands-on administration of business platforms and SaaS tools: user provisioning, roles and permissions, configuration, and reporting. * Demonstrated end-to-end ownership of vendor relationships - contracts, service levels, renewals, invoices, and escalations. * Working knowledge of core security and continuity practices for a growing business - multi-factor authentication, access reviews, onboarding and offboarding, backups and recovery, and incident reporting - with enough depth to hold a provider accountable. * Experience coordinating a system implementation or major upgrade, including requirements, testing, training, and cutover. * Clear, confident written and verbal communication, with the ability to translate between business users and technical vendors. * Highly organized and self-directed, and comfortable being the only internal technology person in the building. * Able to work onsite in Miami, with flexibility to support occasional evening or weekend system cutovers. Preferred * Bilingual English/Spanish. * Experience in event rental, hospitality, wholesale distribution, or third-party logistics. * Experience implementing or administering an ERP or rental management platform (IntelliEvent, NetSuite, Acumatica, Point of Rental, Rentman, or similar). * Google Workspace administration, device management (MDM), password management, or security awareness training platforms. * Familiarity with integrations, APIs, and low-code tools such as Airtable - enough to scope and govern the work, not necessarily to build it. * Experience managing a managed service provider relationship, or transitioning one. * PMP, CAPM, ITIL, or comparable certification. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Regularly required to sit and work at a computer for extended periods. * Must be able to move about office and warehouse environments, including regular time on the warehouse floor across our Miami facilities. * Occasionally required to lift and carry computer equipment and other items weighing up to 25 lbs. ## Description Business Systems Ownership * Act as the internal system administrator and business owner for our core platforms, including our rental management system, ERP, Google Workspace, SaaS productivity and process management tools, phone system, and payment systems. * Manage configuration, user roles, and reporting; identify and automate the manual workarounds that have built up over the years. * Own the intake process for change requests to our custom applications and website, prioritizing them with business stakeholders before they reach the vendor. * Partner with department leaders on data quality and the accuracy of product, inventory, and customer information across systems. Projects & Platform Delivery * Serve as the internal project lead for technology initiatives alongside our fractional CIO, including our rental platform upgrade, customer portal, warehouse RFID, and the systems work that follows. * Gather and document business requirements, coordinate user acceptance testing, organize training, and manage go-live readiness and cutover planning. * Report progress, risks, and key measures to the executive team monthly. Technology Vendor & Contract Management * Own the day-to-day relationship with our managed service provider, software development partner, rental management platform vendor, and the rest of our software portfolio. * Maintain a complete contract and subscription register, including owner, term, renewal date, notice period, and service levels. * Hold vendors accountable to agreed service levels and scope; lead renewals, escalations, and quarterly service reviews. * Review technology invoices with Finance, track spend against budget, and run periodic license true-ups so we pay only for what we use. Support Experience & Onboarding * Establish and publish one clear front door for technology help, so employees know where to go and nothing gets lost. * Oversee the day-to-day performance of our outsourced IT support providers, making sure requests are resolved on time and escalated when needed. * Build a repeatable new-hire technology setup: a standard equipment specification, a single purchasing channel, and a checklist that works the same way every time. * Maintain an accurate inventory of company computers and equipment. * Track support volume and recurring issues, and use them to drive permanent fixes rather than repeat tickets. Accounts, Access & Security Coordination * Maintain the company's register of critical accounts and administrative credentials, and confirm that sound security practices are in place and enforced. * Own a single onboarding and offboarding process across every system in partnership with People & Culture, and run quarterly access reviews. * Coordinate security awareness training, phishing simulations, and periodic security reporting with our service providers. * Serve as the internal coordination point for technology incidents: know who to call and what to do, and make sure every incident is documented. * This role does not perform hands-on security engineering; you are expected to know what good looks like and make sure our providers deliver it. Policy & Enablement * Maintain practical, readable technology policies - acceptable use, access, data handling, and AI tools - in partnership with People & Culture. * Support employees across Nuage who build their own tools and reports: keep a register of what they have built, make sure it is documented and backed up, and help them do it safely rather than shutting it down.