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# Implementation Specialist

- **Company:** Mitratech
- **Location:** Denver, CO, United States (Remote available)
- **Experience:** Starter
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Information Systems, Enterprise Software Applications
- **Published:** September 30, 2026
- **Apply:** https://www.builtincolorado.com/job/implementation-specialist-hrs/11431626?handler=ApplyRedirect

## About the Role

+ Project & Organizational Skills: Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously.
 + Communication Skills: Excellent written and verbal communication skills with a professional, customer-centered approach.
 + Attention to Detail: Strong attention to detail and commitment to quality throughout the configuration and validation process.
 + Customer-Focused Mindset: Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership.
 + Technical Adaptability: Comfortable learning new systems, tools, and processes; experience in customer onboarding, implementation, or customer-facing roles preferred., + Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred.
 + Equivalent combination of education, training, and relevant work experience will be considered.
 + 1-3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
 + Experience managing multiple projects, customer relationships, or onboarding activities preferred.
 + Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred.
 + Strong organizational skills with the ability to manage competing priorities and deadlines.
 + Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.

## Description

* Customer Onboarding & Implementation: Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.

 * Account Setup & Configuration: Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete.

 * Project Coordination & Management: Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.

 * Customer Communication & Support: Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly.

 * Cross-Functional Collaboration: Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support.

 * Process Improvement: Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records.