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# IT Support Technician

- **Company:** NextGen Information Services, Inc.
- **Location:** Austin, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Information Systems, Databases, Corel Wordperfect Office, Desktop Computing, Information Security Management, Microsoft Office, Software Deployment, Subsystems, Peripherals, Computer Equipment, Information Technology
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/30638b9e-1295-414c-b7a9-673c4135f364

## About the Role

* High School Diploma or equivalent.
 * At least 1 year of experience providing technical support for computers, hardware, software, and peripherals.
 * Experience troubleshooting and repairing computer systems and hardware.
 * Working knowledge of Windows Operating Systems.
 * Experience with MS Office Suite and WordPerfect.
 * Knowledge of computer operations, information systems, hardware/software, and information security practices.
 * Experience providing technical assistance and troubleshooting information systems.
 * Strong oral and written communication skills.
 * Excellent customer service and interpersonal skills.
 * Ability to manage multiple tasks, prioritize work, and meet deadlines.
 * Ability to work effectively in a professional team environment.
 * Ability to lift and relocate equipment weighing up to 30 lbs., * Experience providing technical support in a Windows 11 environment.

## Description

We are seeking an IT Support Technician to provide technical assistance and support for computer systems, hardware, software applications, and peripherals. The ideal candidate will have hands-on experience troubleshooting Windows environments, supporting end users, installing and maintaining hardware/software, and providing excellent customer service., * Provide technical assistance and support for computer hardware, software applications, and peripheral devices.

 * Diagnose, troubleshoot, maintain, and repair computer systems and related equipment.
 * Install, maintain, move, test, upgrade, and replace hardware and software as required.
 * Troubleshoot Windows operating system and application-related issues.
 * Support personal computers, printers, peripherals, and other IT equipment.
 * Assist users with system, application, and hardware-related problems.
 * Maintain appropriate security controls over software and IT systems.
 * Document hardware/software installations, repairs, upgrades, and service activities.
 * Prepare and maintain service record documentation.
 * Assist with monitoring and supporting the use and interface of systems, subsystems, and software applications.
 * Assist with accessing and transferring data between local, state, or federal databases when required.
 * Provide excellent customer service and communicate effectively with end users and team members.
 * Work cooperatively with others in a professional work environment.
 * Handle multiple tasks, prioritize assignments, and meet deadlines.
 * Lift and relocate IT equipment weighing up to 30 lbs.


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