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# Computer Support Associate II - Infrastructure

- **Company:** Epitec, Inc.
- **Location:** Kingsburg, CA, United States
- **Salary:** $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Virtual Private Networks (VPN), Office365, Peripherals, Computer Equipment, Information Technology, Servicenow, User Accounts
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/6f91a496-9014-4fe5-a5c4-13bbf6e1179a

## About the Role

* Experience providing desktop support or infrastructure support in an enterprise environment.
 * Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
 * Experience supporting Microsoft 365 applications and services.
 * Working knowledge of Active Directory and endpoint management tools.
 * Basic networking knowledge and troubleshooting experience.
 * Strong communication, customer service, and problem-solving abilities.
 * Ability to manage multiple priorities and work independently.
 * Ability to perform equipment installations and move computer hardware when necessary.

Preferred Qualifications

 * Experience with ServiceNow or similar ITSM platforms.
 * Asset management and inventory control experience.
 * Experience supporting manufacturing or engineering environments.
 * Knowledge of cybersecurity best practices and endpoint protection.
 * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
 * CompTIA A+, Network+, Microsoft, or similar technical certifications., We are seeking a dependable IT professional with strong technical troubleshooting skills, excellent customer service abilities, and a proactive approach to supporting end users and business operations. The ideal candidate will be comfortable working independently, managing multiple priorities, and delivering high-quality technical support in an enterprise environment.

## Description

We are seeking an experienced Infrastructure Support Engineer to provide hands-on IT support in a fast-paced enterprise environment. This role will be responsible for supporting end users, maintaining IT infrastructure, troubleshooting technical issues, deploying equipment, and ensuring reliable day-to-day technology operations. The ideal candidate will possess strong desktop support experience, excellent customer service skills, and the ability to work independently while supporting business-critical operations.
Key Responsibilities

 * Provide onsite technical support for employees, contractors, and business partners.
 * Diagnose and resolve hardware, software, operating system, and peripheral device issues.
 * Deploy, configure, upgrade, and replace desktops, laptops, printers, and related equipment.
 * Support employee onboarding and offboarding activities, including equipment provisioning.
 * Administer and support Microsoft 365 applications and services.
 * Manage Active Directory user accounts, permissions, and access requests.
 * Troubleshoot network connectivity issues, including wired, wireless, and VPN connections.
 * Maintain accurate inventory, asset tracking, and equipment lifecycle records.
 * Support conference room technology, collaboration tools, and printing services.
 * Document incidents, requests, and resolutions using approved ticketing systems.
 * Partner with internal IT teams to resolve escalated technical issues.
 * Maintain technical documentation, procedures, and support records.