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# IOC Specialist

- **Company:** IOC REALTY SPECIALIST INC.
- **Location:** Mason, OH, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Backup Devices, Software Documentation, Linux, File Systems, Networking Hardware, Internet Protocol, Intrusion Detection Systems, Microsoft Office, Windows Servers, Networking Basics, Windows Desktop, Information Technology
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/9b5856af-2ab5-4e99-9f6b-936b2a0a9a01

## About the Role

* Ethical and Critical Thinking
 * Fluent English language skills required: verbal and written communication.
 * Self-motivated and disciplined.
 * Strong investigative and analysis skills.
 * Strong technical and process design and implementation skills.
 * Strong communication and presentation skills and the ability to work in a highly collaborative environment.
 * Customer focus and ability to manage customer expectations.
 * Ability to work creatively and analytically in a problem-solving environment.
 * Manages multiple priorities in a high-pressure environment.
 * Have strong interpersonal and communication skills.
 * Able to write intricate system and user documentation.
 * Ethical and Critical Thinking
 * Excellent time management skills with a proven ability to meet deadlines.
 * Ability to function well in a high-paced and at times stressful environment.
 * Proficient with Microsoft Office Suite or related software.
 * Comfortable working in a business professional work environment

Education and Experience:

 * 1+ year of experience in a Customer Service monitoring operational environment.
 * Good technical understanding of network fundamentals and common internet protocols
 * Bachelor's degree preferred.
 * ITSM foundation training required.

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer.
 * Must be able to lift up to 15 pounds at times.

## Description

The IOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they must be monitoring our and customer infrastructure and resolve any incident that appear. Essentially, we are looking a Support Engineer, Level 1.50., * Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.

 * Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.
 * Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
 * Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.
 * Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
 * Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.