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# Desktop Support Technician

- **Company:** CareerCircle
- **Location:** Alpharetta, GA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Application Firewall, Software Applications, JIRA, Client Server Models, Information Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Extensible Authentication Protocol, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Packet Analyzer, TCP/IP, Web Applications, Wi-Fi Technology, Enterprise Software Applications, Load Balancing, Connectivity Problems, Software Security, Software Troubleshooting, Peripherals, Information Technology, Laptops, User Administration, Servicenow
- **Published:** September 30, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ga/alpharetta/5b060175-b8ba-4269-ab54-66df44de7a5e

## About the Role

ServiceNow
Group Policy
Communication
Microsoft 365
Problem Solving
Desktop Support
Customer Service
Active Directory
Web Applications
Operating Systems
Technical Support
Help Desk Support
Microsoft Windows
Account Management
Peripheral Devices
Business Valuation
Endpoint Management
IT Service Management
Full Stack Development
Network Troubleshooting
Business Transformation
Hardware Troubleshooting
Virtual Private Networks (VPN)
Technical Procedure Compliance
Enterprise Application Software
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP), * 2+ years of desktop support, help desk, or technical support experience in an enterprise environment.

 * 2+ years of hands-on experience supporting Microsoft Windows operating systems and Microsoft applications.
 * Experience troubleshooting desktops, laptops, printers, peripherals, and common end-user technologies.
 * Exposure to Active Directory administration, including user account management and group policy support.
 * Understanding of endpoint networking concepts, protocols, and troubleshooting methodologies.
 * Experience supporting software applications across desktop, client-server, and browser-based environments.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Excellent communication and customer service skills., * Experience with Microsoft 365 technologies.
 * Familiarity with endpoint management and device deployment tools.
 * Experience working within an ITSM ticketing platform such as ServiceNow, Jira, or similar.
 * Knowledge of enterprise networking concepts and security best practices., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., F5 Irules
Operations
Leadership
Scalability
Communication
Service Level
Load Balancing
Problem Solving
Packet Analyzer
Computer Science
Incident Response
Business Valuation
Information Systems
Time Off Management
Application Security
Application Firewall
Full Stack Development
Network Troubleshooting
Business Transformation
Public Key Certificates
Network Traffic Management
Employee Assistance Programs
Troubleshooting (Problem Solving)
Extensible Authentication Protocol, Communication
Microsoft 365
Problem Solving
Desktop Support
Customer Service
Active Directory
Web Applications
Operating Systems
Technical Support
Help Desk Support
Microsoft Windows
Account Management
Peripheral Devices
Business Valuation
Endpoint Management
IT Service Management
Full Stack Development
Network Troubleshooting
Business Transformation
Hardware Troubleshooting
Virtual Private Networks (VPN)
Technical Procedure Compliance
Enterprise Application Software
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)
+0

## Description

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced enterprise environment. This individual will be responsible for troubleshooting hardware, software, operating systems, and network-related issues while delivering excellent customer service and ensuring minimal disruption to business operations., * Provide desktop support for end users across laptops, desktops, printers, peripherals, and mobile devices.

 * Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
 * Install, configure, and maintain Microsoft Windows workstations and related applications.
 * Support enterprise software applications, including desktop, client-server, and web-based platforms.
 * Assist with workstation deployments, upgrades, imaging, and equipment refresh initiatives.
 * Troubleshoot network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN access.
 * Support user account administration, password resets, and access management within Active Directory.
 * Document incidents, resolutions, and technical procedures within the ticketing system.
 * Escalate complex issues to appropriate infrastructure, network, or application support teams.
 * Maintain a high level of customer service while supporting end users both remotely and onsite.


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