> Markdown version of [/jobs/ext/3539804-crm-administration-optimization-specialist](https://www.wearedevelopers.com/jobs/ext/3539804-crm-administration-optimization-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Administration & Optimization Specialist - **Company:** Voltyx LLC - **Location:** Nashville, TN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Documentation, Data Deduplication, Microsoft Dynamics, Power BI, Conversion Tracking, Microsoft Power Automate, Data Management - **Published:** October 2, 2026 - **Apply:** https://www.nashvillejobsite.com/job.asp?id=3414047706&tx=JT989TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Analytical thinking and problem solving: Diagnoses issues, evaluates options, and applies sound judgment to CRM administration and process improvement. * Attention to detail and quality: Maintains accurate configurations, documentation, testing, and data while following established controls. * Collaboration and relationship building: Works effectively across business functions, IT, and external partners. * Communication and user support: Explains technical concepts clearly and provides responsive, practical guidance to users. * Continuous improvement and adaptability: Identifies opportunities, learns evolving platform capabilities, and supports sustainable adoption. Qualifications: Education and Experience * Education: Bachelor's degree * Experience: 3+ years of Microsoft Dynamics 365 Sales administration experience, including Dataverse configuration, Power Automate, solution management, deployments, CRM reporting, dashboards, data management, troubleshooting, requirements gathering, documentation, training, and user adoption support. * Preferred Qualifications: Microsoft Dynamics 365 and/or Power Platform certification; familiarity with Power BI; experience supporting Sales and Marketing teams; and experience with CRM implementations, enhancements, or optimization initiatives. ## Description The CRM Administration & Optimization Specialist administers, supports, and continuously improves Microsoft Dynamics 365 Sales and Dataverse. Serving as the primary day-to-day CRM resource, this individual contributor partners with Sales, Marketing, Operations, IT, and external partners to optimize processes, strengthen data quality, support users, increase adoption, and maximize platform effectiveness, * Administer and maintain Microsoft Dynamics 365 Sales and Dataverse, including tables/entities, fields, forms, views, business rules, security roles, dashboards, and reporting. - Task Allocation: 20% * Develop and maintain Power Automate cloud flows; manage solution deployments, environment configuration, release support, validation, and deployment readiness. - Task Allocation: 15% * Perform data imports, cleanup, audits, deduplication support, and ongoing data quality management to maintain trusted CRM information. - Task Allocation: 15% * Troubleshoot functional and technical issues and coordinate with IT and external partners to resolve system problems. - Task Allocation: 15% * Partner with Sales, Marketing, Operations, and IT stakeholders to gather requirements, translate business needs, and improve CRM processes and user experience. - Task Allocation: 15% * Support User Acceptance Testing and maintain system documentation, process documentation, training materials, and user guides. - Task Allocation: 10% * Deliver user training, onboarding, and ongoing CRM support to strengthen adoption and effective platform usage. - Task Allocation: 5% * Maintain standard CRM dashboards, reports, and metrics, and support campaign tracking, lead management, customer segmentation, and reporting needs. - Task Allocation: 5%