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# Service Engineer - AI Data Center

- **Company:** TekWissen LLC
- **Location:** Memphis, TN, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Computer Maintenance, Data Centers, Linux, Firmware, Network Troubleshooting, Graphics Processing Unit (GPU), Software Troubleshooting, AI Platforms, Hardware Infrastructure, Server Operating Systems & Platforms
- **Published:** October 2, 2026
- **Apply:** https://www.careerjet.com/jobad/us62bee1702c714cfa7028b3fd3131ff9c

## About the Role

* Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
 * Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
 * Familiarity with Linux or similar operating systems
 * Strong troubleshooting and problem-solving abilities
 * Comfortable working independently on-site and communicating clearly with customers
 * Willingness to learn and support emerging technologies, including AI platforms, * 3 5+ years of experience in technical support, field service, or data center roles
 * Associate or bachelor's degree in IT or related field (or equivalent experience)
 * Dell or other vendor certifications are a plus, but not required
 * Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

## Description

* Client is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.
 * This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.
 * Prior AI experience is not required-strong data center and server fundamentals are what matter most.

What You'll Do

 * Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
 * Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
 * Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
 * Support both reactive and preventive maintenance following established procedures
 * Collaborate with internal teams and customers during service events to ensure clear communication and resolution
 * Document work performed and contribute to shared knowledge and best practices
 * Participate in on-call rotations and support extended coverage when needed