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# Technical Support Specialist - Hybrid

- **Company:** Stryker Corporation
- **Location:** Portage, MI, United States
- **Experience:** Experienced
- **Salary:** $51,043.0 - $70,054.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Tools, Information Technology
- **Published:** October 2, 2026
- **Apply:** https://dejobs.org/x/x/77C0B604D1A34E09A5600A01676F5EBC/job/

## About the Role

* 3 years of professional experience with customer and/or technical support.
 * High School diploma or GED equivalent.
 * Ability to work flexible hours as needed to support the business needs.

Preferred

 * Associate's or Bachelor's degree.
 * 3+ years of experience in technical support, equipment servicing, repair, or a related technical field.
 * Hands-on experience using hand tools, power tools, and other technical equipment.
 * Experience documenting service activities, technical findings, and customer interactions accurately.
 * Proficiency with computer systems, software applications, and technical documentation tools.
 * Fluency in French or Spanish is a plus.

## Description

* Provide exceptional customer service by responding to technical inquiries via phone and email in a timely and professional manner.
 * Troubleshoot product and service issues, partnering with field representatives to identify and resolve customer concerns.
 * Accurately document service requests, technical findings, and customer interactions using established processes and systems.
 * Maintain service records and documentation in compliance with customer agreements and company standards.
 * Utilize software tools and technical resources to access product information, manage cases, and support issue resolution.
 * Analyze service metrics and trends, sharing insights and recommendations to improve performance and customer experience.
 * Contribute to continuous improvement initiatives through root cause analysis, problem-solving, and process enhancement efforts.
 * Build strong cross-functional partnerships, support team projects, complete product training and certification requirements, and promote Stryker's commitment to quality and customer satisfaction.