> Markdown version of [/jobs/ext/3539967-2nd-shift-help-desk-support](https://www.wearedevelopers.com/jobs/ext/3539967-2nd-shift-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Shift Help Desk Support

- **Company:** Sentinel Real Estate Corporation
- **Location:** Downers Grove, IL, United States
- **Experience:** Starter
- **Salary:** $55,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, IMac, Apple IOS, Apple Mac Systems, Microsoft Azure, Cloud Computing, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, System Center Configuration Manager, Azure Active Directory, Remote Service Software, Cisco WebEx, Software Troubleshooting, Microsoft InTune, Deployment Automation, Patch Management, Casper Suite, Servicenow, Windows Client
- **Published:** October 2, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3414047703&tx=KL8787FFR&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

This position requires strong technical troubleshooting skills, excellent communication, and the ability to efficiently manage multiple priorities while maintaining high levels of customer satisfaction and operational effectiveness., * 1-3+ years of Help Desk, Service Desk, or Technical Support experience, preferably within an MSP environment.

 * Strong troubleshooting experience supporting Windows 10/11, Active Directory, Entra ID (Azure AD), DNS, and DHCP.
 * Hands-on experience supporting macOS (iMacs and MacBooks), Apple iOS, and Android devices.
 * Experience with Mobile Device Management (MDM), Multi-Factor Authentication (MFA), and endpoint deployment technologies including Intune, Autopilot, and SCCM.
 * Knowledge of workstation and server patch management, endpoint security, and remote support best practices.
 * Experience using ITSM and remote support tools such as ServiceNow, Kaseya, JAMF, Microsoft Teams, Webex, or similar platforms.
 * Strong written and verbal communication skills with exceptional attention to detail and documentation accuracy.
 * Ability to manage multiple priorities, work independently, and provide excellent customer service in a fast-paced environment.
 * Demonstrated ability to learn new technologies quickly, adapt to changing client environments, and effectively collaborate across teams.
 * Valid driver's license, reliable transportation, proof of insurance, and ability to lift up to 75 lbs. independently (150 lbs. with assistance).
 * Legally authorized to work in the United States without sponsorship.
 * Microsoft, Azure, or CompTIA certifications (A+, Network+, Security+, AZ-900, AZ-104, MD-102, MS-102, etc.) and bilingual Spanish skills are highly preferred.
 * Legally authorized to work in the US without sponsorship
 * Must demnstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

## Description

Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. This role is responsible for troubleshooting end-user hardware, software, operating systems, mobile devices, and cloud-based technology issues while delivering exceptional customer service. The ideal candidate will have experience supporting both Windows and Apple environments, managing ServiceNow tickets, and working independently in a fast-paced Managed Services environment.