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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Monitoring Lead- Application Hosting Organization - **Company:** Eliassen Group - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $124,800.0 - $145,600.0 - **Contract:** Temporary to permanent - **Skills:** Vbscript, Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Business Software, Software as a Service, Cloud Storage, Configuration Management Databases, Configuration Management, Databases, Linux, Monitoring of Systems, HP SiteScope, System Center Operations Management, Microsoft Servers, Nagios, Paessler Router Traffic Grapher, Windows PowerShell, Cloud Services, Server Administration, Simple Network Management Protocols, Systems Integration, Windows Management Instrumentation, Zabbix, Zenoss, Scripting, OpenText, Enterprise Integration, ArcSight Event Correlation, Network Server, Servicenow - **Published:** October 2, 2026 - **Apply:** https://www.careerbuilder.com/job-details/monitoring-lead-application-hosting-washington-dc--17db28b9-3a1e-4284-9621-f5ffa45e91e6 ## About the Role * Minimum 7 years of related experience with multi-vendor server operating systems. * At least 2 years managing OpenText tools including AI Operations Management, Operations Bridge, SiteScope, and Optic. * Hands-on expertise with management protocols such as SNMP and WMI. * Scripting experience with PowerShell, VBScript, and/or similar languages. * Experience managing monitoring systems with more than 250 hosts and/or more than 3,000 sensors. * Experience operating monitoring solutions such as Zenoss, PRTG, Zabbix, and Nagios. * Extensive experience monitoring servers, storage, databases, networking, and applications with a focus on maximizing monitoring value. * Proven track record engineering monitoring solutions and setting strategic direction in collaborative environments. * Experience supporting a 24x7 operations environment (preferred). * Experience acting as a technical lead during service outages and coordinating cross-team troubleshooting (preferred). * Systems administration experience with Windows and/or Linux (preferred). * Expert-level scripting and automation experience (preferred). * Experience integrating monitoring tools with ServiceNow and automating alerts to generate service tickets (preferred). * Strong understanding of ITIL and ITSM, including monitoring, demand, availability, and capacity management (preferred). * Experience analyzing monitoring reports to drive capacity and availability decisions (preferred). * Experience creating executive-ready dashboards and data-driven briefings from performance and availability metrics (preferred). * Experience with visualization and computational tools (preferred). * Ability to obtain a public trust and meet citizenship or residency requirements as noted (preferred if already active). Education Requirements: Education Requirements * ITIL certifications including Foundations or above (preferred)., Analysis Skills, Application Hosting, Artificial Intelligence (AI), Automation, Biology, Business Services, Business Solutions, Capacity Management, Cloud Storage, Computer Servers, Configuration Management, Consulting, Data Collection, Dental Insurance, Event Correlation, Genetics, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Leadership, Legal, Linux Operating System, Microsoft System Center Operations Manager (SCOM), Microsoft VBScript (Visual Basic Script) Scripting Language, Microsoft Windows System Administration, Military, Nagios Monitoring Tool, Network Integration, Onboarding, Operating Systems, Operations Management, Operations Processes, Organizational Development/Management, Performance Analysis, Performance Metrics, Policy Development, Procedure Development, Process Analysis, Reporting Dashboards, Root Cause Analysis, SNMP (Simple Network Management Protocol), Scripting (Scripting Languages), Security Clearance, ServiceNow, Software Administration, Strategic Planning, Supply Chain, Systems Administration/Management, Team Player, Technical Leadership, Time Management, United States Citizen, WMI API (Windows Management Instrumentation), Windows PowerShell, Yahoo! ## Description * Work full-time onsite at headquarters in Washington, DC. * Drive, standardize, and manage the unified configuration management database. * Collect and aggregate data to support ITIL processes and perform analysis across configuration, event, capacity, availability, demand, incident, and problem management. * Assess and fine-tune monitoring capabilities to provide accurate and actionable alerts for 24x7 operations. * Create and deliver intuitive dashboards showing current and historical performance and service status. * Configure, maintain, and optimize monitoring dashboards across servers, networks, applications, storage, and cloud services. * Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring. * Perform event correlation and filtering to streamline triage, reduce noise, and ensure timely escalation. * Integrate data sources from OpenText OBM, SiteScope, and Microsoft SCOM into a unified OBM event console. * Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures. * Implement custom dashboards, third-party connectors, and monitoring automation to detect and resolve service-impacting issues. * Create policies and procedures for monitoring operations and standardize onboarding and offboarding processes.