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# Help Desk Analyst I

- **Company:** Yoh Services LLC
- **Location:** Topeka, KS, United States (Remote available)
- **Experience:** Starter
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Process Modeling, Identity and Access Management, Virtual Private Networks (VPN), Network Connections, Citrix Systems, Windows Remote Assistance, Azure Active Directory, Remote Service Software, Enterprise Software Applications, Virtual Environment, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88502493/1

## About the Role

* Minimum of 2 years supporting end users in a Help Desk, Service Desk, or Desktop Support environment.
 * Proficiency supporting Windows 10/11, Microsoft 365, and enterprise mobile devices.
 * Experience with ServiceNow, VPN, remote support tools, and endpoint management.
 * Strong customer service, communication, troubleshooting, and problem-solving skills.
 * Ability to prioritize tasks, analyze issues, document solutions, and work independently under pressure.

Nice to Have Skills:

 * Certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL Foundations.
 * Knowledge of Citrix virtual environments, Microsoft Entra ID (Azure AD), and MDM solutions.
 * Experience supporting a large enterprise in a corporate or utility setting.

Additional Requirements:

 * Valid driver's license.
 * Reliable internet and phone access for remote work.
 * Must reside within a 60-minute commute of Topeka, KS.
 * U.S. citizenship and successful background screenings are required.

This is your opportunity to jump-start your IT support career in a forward-thinking, inclusive organization committed to empowering a better future. If you're eager to grow your technical skills, deliver outstanding support, and be part of a diverse team, we want to hear from you! Apply today and help us keep our organization connected and operating at peak performance.

## Description

We are seeking a dedicated Help Desk Analyst I to be the first point of contact for internal employees, contractors, and interns. This high-impact role offers the chance to develop your skills in a dynamic, supportive environment while providing vital technology assistance that keeps our organization running smoothly.

What You'll Do:

 * Serve as the initial touchpoint for resolving IT incidents and service requests related to Windows, Microsoft 365, mobile devices, enterprise applications, and network connectivity.
 * Troubleshoot and resolve issues involving hardware, software, VPN, Citrix environments, and more, ensuring quick resolution and high customer satisfaction.
 * Document and track all requests using ServiceNow, adhering to established service level agreements.
 * Support user onboarding, access management, password resets, MFA enrollment, and security protocols.
 * Collaborate with IT teammates and other departments to streamline processes and improve service delivery.
 * Participate in projects, testing, and continuous improvement initiatives - your ideas welcome!
 * Support the adoption of workplace technologies and provide remote assistance, with occasional hands-on support.
 * Embrace a rotating after-hours on-call schedule to support operational needs outside regular hours.