> Markdown version of [/jobs/ext/3540230-deskside-support-engineer](https://www.wearedevelopers.com/jobs/ext/3540230-deskside-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Engineer - **Company:** Science Applications International Corporation - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $40,001.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, IMac, Apple Mac Systems, Bomgar, Human-Computer Interaction, HP Thin Clients, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Network Connections, Smart Cards, Delivery Pipeline, Computer Equipment, Gsuite, 3-tier Architectures, Database Tools and Utilities - **Published:** October 2, 2026 - **Apply:** https://www.careerarc.com/job-listing/saic-jobs-deskside-support-engineer-53161596 ## About the Role * High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required. * Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card. * Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed. * Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues. * Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance. * Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues. * Excellent verbal and written communication skills to convey technical concepts to non-technical users. * HDI Technical Support Professional certification required within six (6) months of employment. Preferred Qualifications: * Experience troubleshooting Microsoft Windows with the latest Windows OS. * Installation, configuration, and mass deployment of new machines in a Windows environment. * Smart cards/PIV cards (general knowledge). * Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM. * Experience with conference room/VTC setups. * Basic familiarity with MAC OS. * Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust ## Description Description SAIC is seeking a Deskside Support Engineer to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management. You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems. Roles and Responsibilities: * Acts as a Tier 2 and 3 Engineer, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment. * Provides desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user interaction skills. * Needs to be able to work independently while leading team efforts and managing deployment pipelines. * Performs and oversees IMAC procedures and lifecycle refresh activities across the enterprise. * Manage high-volume mass imaging processes and device preparation for onboardings/refreshes. * Collaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops. Qualifications Required Qualifications: * High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required. * Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card. * Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed. * Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues. * Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance. * Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues. * Excellent verbal and written communication skills to convey technical concepts to non-technical users. * HDI Technical Support Professional certification required within six (6) months of employment. Preferred Qualifications: * Experience troubleshooting Microsoft Windows with the latest Windows OS. * Installation, configuration, and mass deployment of new machines in a Windows environment. * Smart cards/PIV cards (general knowledge). * Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM. * Experience with conference room/VTC setups. * Basic familiarity with MAC OS. * Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)