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# EMR/EHR Application Support Manager

- **Company:** Eliassen Group
- **Location:** Frankfort, KY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $145,600.0 - $166,400.0
- **Contract:** Permanent contract
- **Skills:** Cerner, Application Performance Management, Confluence, JIRA, Health Informatics, Databases, Issue Tracking Systems, EClinicalWorks, SQL Databases, EHR Systems, Information Technology, Health Level Seven International, Meditech, Api Management, Servicenow
- **Published:** October 1, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3413478934&tx=VT6661TTV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance., * 5+ years supporting EMR/EHR or healthcare applications.

 * 2+ years leading or supervising support teams.
 * Experience supporting clinical users in healthcare environments.
 * Strong incident management and service delivery background.
 * SQL databases and query troubleshooting experience.
 * Knowledge of healthcare workflows and clinical operations.
 * Excellent communication and stakeholder management skills.
 * Preferred: Epic, Cerner, Athena, eClinicalWorks, NextGen, or Meditech experience.
 * Preferred: ITIL Certification and Healthcare Informatics certification.
 * Preferred: HL7 interfaces and healthcare integrations experience.
 * Preferred: Jira, ServiceNow, Confluence, or similar ticketing systems.
 * Preferred: Project management experience and EMR implementation or go-live support leadership.

Education Requirements:

 * Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, or related field.

## Description

* Lead and mentor a team of Application Support Analysts and manage daily operations.
 * Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
 * Develop support processes, knowledge articles, and standard operating procedures.
 * Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
 * Ensure prompt resolution of clinical and operational application issues and manage major incidents.
 * Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
 * Monitor application performance and availability.
 * Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
 * Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
 * Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
 * Ensure root cause analysis for recurring problems and drive continuous improvement.
 * Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.