> Markdown version of [/jobs/ext/3541414-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3541414-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Protomet Corporation - **Location:** Dunwoody, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, JIRA, Microsoft Outlook, Ethernet, Issue Tracking Systems, Information Technology Audit, Password Management, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Software Deployment, Wireless Access Point, Wi-Fi Technology, Network Routers, Software Troubleshooting, Peripherals, Microsoft InTune, Microsoft Onedrive, 3-tier Architectures, Zendesk, User Administration, Servicenow, User Accounts - **Published:** September 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cb87ede2fdebcd98 ## About the Role * 3-5 years of IT support or help desk experience across Tier 1 and Tier 2. * Hands-on experience with Outlook, OneDrive, SharePoint, Intune, Entra ID, and password management/MFA tools. * Experience with employee onboarding and offboarding and with identity, access, and endpoint security fundamentals. * Experience supporting executives. * Strong troubleshooting, documentation, and customer service skills. Preferred Qualifications * Microsoft certifications preferred (e.g., MS-900, MD-102, AZ-104). * Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.). * Basic PowerShell scripting for automation. * Exposure to compliance frameworks such as SOC 2 Type II. Key Competencies * Customer-first mindset with clear, professional communication * Discretion and sound judgment with confidential matters * Able to juggle multiple priorities and work independently * Detail-oriented, security-aware, and process-driven ## Description We are seeking a customer-focused IT Support Specialist to be the only on-site IT resource in our Atlanta office supporting our hybrid workforce with both Windows and Apple devices. You will own every IT request that isn't escalated to our Tier 3 Managed Service provider (MSP), providing Tier 1 and Tier 2 support across Microsoft 365, Entra ID, and Intune, running employee onboarding and offboarding, and delivering high-touch support to Protomiq's executive team., End-User Support * Handle Tier 1 requests via ticket, chat, phone, or walk-up, including password resets, MFA, account lockouts, printers, peripherals, and software installs. * Provide Tier 2 troubleshooting for Outlook, OneDrive, SharePoint, and Teams, including email and calendar configuration, file sync, and permissions. * Support Windows and macOS endpoints, including application issues, updates, and performance. * Triage and track tickets within SLAs; escalate to the Tier support desk or vendors with clear documentation and follow issues through to resolution. * Write and maintain knowledge base articles and resolution notes. Executive Support * Provide priority, white-glove support to the executive team, in person, remotely, and while traveling. * Set up and maintain executive devices; manage delegate access for mailboxes and calendars. * Support executive and board meetings, including conference room, Teams, and Zoom setup, and handle sensitive requests with discretion. Identity, Access & Device Management * Administer Microsoft Entra ID for user accounts, groups, roles, and access controls, applying conditional access and least-privilege practices. * Manage Microsoft Intune for device enrollment, compliance policies, application deployment, and endpoint security. * Manage the office network (WiFi, Ethernet, access points, routers), conference room and desk equipment, and physical office access tools. Onboarding & Offboarding * Onboard new hires end to end: account provisioning, device setup, access validation, and day-one readiness. * Offboard departing employees: deprovision accounts and devices, revoke access, hand off data, and meet security and audit requirements. Systems & Process Improvement * Partner with HR and Security to streamline onboarding and offboarding workflows. * Identify recurring issues and recommend process, tooling, or automation improvements. * Maintain asset inventory and license tracking; support IT audits, upgrades, and rollouts.