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# IT Support Technician II

- **Company:** Corning
- **Location:** Christiansburg, VA, United States
- **Salary:** $48,691.0 - $66,951.0
- **Contract:** Permanent contract
- **Skills:** Comptia Cloud+, Microsoft Windows, Active Directory, Apple Mac Systems, VoIP, Cisco Systems VPN Client, Cloud Computing, CompTIA Network+, System Configuration, Knowledge Management, Microsoft Office, Network Configuration and Change Management, Remote Desktop Services, Security Software, Enterprise Software Applications, Office365, Comptia Server+, Comptia Mobility+, Information Technology, Comptia IT Fundamentals (ITF+), Servicenow
- **Published:** September 30, 2026
- **Apply:** https://corningjobs.corning.com/talentcommunity/apply/1435101400/?locale=en_US

## About the Role

* Proficient in time management and task prioritization
 * Advanced-level English communication skills
 * Strong organizational and planning skills, with the ability to handle changing priorities
 * Excellent communication and interpersonal skills
 * Self-starter with the ability to work effectively in a team environment and motivate others
 * Hardware and software installation, troubleshooting, and support
 * Basic Smart Hands and network configuration knowledge

Desired Skills

 * Associate degree preferred
 * Active Directory administration
 * Experience with imaging and deployment servers
 * Basic knowledge management skills

Preferred Certifications:

 * CompTIA IT Fundamentals
 * CompTIA A+
 * CompTIA Cloud+
 * CompTIA Mobility+
 * CompTIA Network+
 * CompTIA Server+

## Description

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Blacksburg, Virginia. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes., * Active Directory Administration

 * Limited support for corporate mobile devices
 * Familiarity with cloud applications (Microsoft and 3rd party)
 * Troubleshooting Cisco VPN connectivity
 * Remediating/minimizing anti-virus threats
 * Remote connection/utilization
 * Imaging and deployment server utilization
 * Asset lifecycle management skills
 * Various browser support (IE, Chrome, Safari, etc.)
 * Installation/configuration of various software packages
 * Installation/configuration of Security Software
 * Printer/driver troubleshooting & installation
 * IPT based Telephony Device Management
 * ServiceNow (ticket management) utilization
 * Deployment, configuration, and support of standard IP telephony
 * Hardware ordering and inventory management
 * Limited support for Mac OS and hardware

Additional responsibilities

 * Documentation (records) management
 * On-boarding (Training) of new hires
 * Conference room support
 * Vendor engagement (as needed)
 * Project interaction/participation
 * Customer scheduling/follow-ups
 * End user equipment moves (disconnect/reconnect)
 * Cross-team interaction and collaboration
 * Standard device imaging via USB/PXE server(s)
 * Smart-Hands tasks/functions to physically assist other IT teams
 * Support 24/7 Manufacturing Operations


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