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# Help Desk Tech

- **Company:** Lifetime Products, Inc.
- **Location:** Knoxville, TN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, System Configuration, Desktop Computing, IBM ViaVoice, Windows Search, Software Engineering, Office365, Computer Equipment, Laptops
- **Published:** September 30, 2026
- **Apply:** https://www.juju.com/job/16_025594a2

## About the Role

* One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
 * CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not required
 * Valid TN driver's license with a clean MVR
 * Working knowledge of Microsoft Windows desktop operating systems and Microsoft 365 applications
 * Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices
 * Ability to document work accurately in a ticketing or problem request tracking system
 * Ability to explain technical concepts clearly to non-technical users
 * Intermediate computer knowledge, ten key, knowledge of Word, Excel, and Outlook
 * Problem solving and decision making abilities.
 * Must be self-motivated and work well with others in a team setting.
 * Excellent attendance.
 * Good oral and written communication skills
 * Customer Service oriented
 * Planning and organizational skills
 * Excellent attention to detail

## Description

* Responds to requests for technical assistance in person, via phone or electronically
 * Diagnose and resolve technical hardware and software issues
 * Research questions using available information resources
 * Identify and escalate situations requiring urgent attention
 * Deploy computer equipment to users throughout the company
 * Image and maintain laptops for employee use
 * Instructs users in use of equipment, software, and manuals
 * Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
 * There will be times that overtime hours will be required to perform the essential functions of the job


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