> Markdown version of [/jobs/ext/3541759-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3541759-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Cambridge, MA, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Identity and Access Management, IT Management, Virtual Private Networks (VPN), Network Troubleshooting, Azure Active Directory, Cloud Services, Microsoft SharePoint, Wi-Fi Technology, Okta, Microsoft InTune, Casper Suite, Servicenow - **Published:** September 30, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3412425199&tx=FK906PFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role Experience (End User Computer, Workplace Technology, Mobile Device Management) * Strong experience supporting Windows and Apple laptops/desktops * Strong experience with Windows 11 and macOS deployment, imaging, and support * Strong experience supporting corporate and BYOD iPhones * Strong experience with Microsoft Intune, Endpoint Management, and JAMF for device deployment and mobile device management * Strong experience with the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, and SharePoint * Experience with Active Directory, Microsoft Entra ID (Azure AD), and Okta Identity Management * Experience supporting Zoom Rooms, Microsoft Teams Rooms, and meeting room technologies * Working knowledge of network troubleshooting (Wi-Fi, VPN, docking stations, connectivity issues) * Working knowledge of enterprise infrastructure and cloud services Required * 3 to 5 years of Enterprise IT Experience (Service Desk, Deskside support, Desktop Engineering) * Experience supporting executives and VIP users * Hands-on experience with onboarding, offboarding, and device provisioning * Strong Experience customer service and communication skills * Strong troubleshooting skills across endpoint, mobile, collaboration, and productivity technologies * Ability to work onsite full-time in Cambridge, MA * Familiarity with ITSM ticketing systems such as Freshservice, ServiceNow, or similar platforms Preferred * Biotechnology, pharmaceutical, healthcare, or other regulated industry experience * Strong Experience supporting executives and senior leadership * Experience with ITIL or certification, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description * Level 1 Service Desk and end-user support * Onsite support for: * Laptop and desktop computing * Mobile device support * Workstation setup, deployment, and relocation * Deskside troubleshooting and support * Conference room and meeting room support * Executive and business-facing support with strong communication, customer service * Incident, request, and problem resolution in a fast-paced corporate environment * New hire onboarding and employee offboarding activities * Hardware deployment, asset management, and inventory tracking * Documentation of procedures, solutions, and knowledge articles * Coordination and escalation of issues with infrastructure, application, and vendor support teams as needed ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Robots are coming into the wild! 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