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# Information Technology - Application Support Lead 130

- **Company:** CommunityCare View all jobs
- **Location:** Tulsa, OK, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Business Software, Runbook, Enterprise Software Applications, Bug Reporting, Information Technology, QNXT
- **Published:** September 30, 2026
- **Apply:** https://www.careerjet.com/job/us619a806c428f42562bc407471c063779/eaa

## About the Role

* Proven ability to troubleshoot and resolve issues across multiple enterprise applications and departments.
 * Excellent communication and facilitation skills, with the ability to translate technical issues for non-technical, cross-departmental stakeholders.
 * Demonstrated ability to build documentation, runbooks, and training materials that transfer knowledge effectively.
 * Strong relationship-management skills; comfortable serving as a trusted point of contact for multiple business units.
 * Successful completion of Health Care Sanctions background check., * A minimum of four years of experience supporting enterprise business applications in a healthcare, health plan, or similarly regulated environment.
 * Experience triaging and prioritizing competing, business-critical escalations under time pressure.
 * Direct experience with health plan systems such as core administration platforms (Amisys, QNXT, or equivalent), provider/member/employer portals, or claims-adjacent systems strongly preferred.
 * Experience building training programs or technical documentation for support staff preferred.

## Description

The Application Support Lead is responsible for strengthening Service Delivery's ability to resolve business-critical application issues by building application knowledge, documentation, and training. Serves as a trusted escalation point for business partners when system issues cross departmental lines., * Author and maintain documented application-support procedures and troubleshooting runbooks for support teams to use independently.

 * Build and deliver a formal training and knowledge-transfer program to raise enterprise-application troubleshooting capability across Service Delivery.
 * Manage triage and resolution for escalated, business-critical application issues.
 * Serve as the primary subject-matter expert and escalation contact for core business applications; partner with stakeholders across departments to ensure timely, appropriate triage and resolution of escalated issues.
 * Investigate and resolve multi-system issues spanning access, data accuracy, and system-problem reports across customer and provider facing portals.
 * Assist in identifying recurring failure patterns and candidate work for the next wave of Tier 2 training and ownership.
 * Document and prepare reports on escalation volume, resolution time, and recurring system issues.
 * Perform other job-related duties as required or assigned., Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. …
 + 2 months ago