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# Technical Support Analyst/Engineer

- **Company:** TALENT Software Services
- **Location:** Cambridge, MA, United States
- **Contract:** Permanent contract
- **Skills:** Apple Products, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, TCP/IP, Network Routers, Firewalls (Computer Science)
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/b8acebd0-adc1-4941-a81c-10f17e8a25c4

## About the Role

* Outstanding customer service skills.
 * Versatility and breadth of technical skills.
 * Strong organizational skills and attention to detail.
 * Ability to take ownership where appropriate.
 * Ability to help teams and projects successfully accomplish their objectives.
 * Knowledge of Microsoft and Apple products.
 * Understanding of ITIL methodology, change management, and risk management processes.
 * Experience with network and telecom troubleshooting, routers, TCP/IP, firewalls, VPNs, and Voice services.
 * Proficiency in using and updating Support Ticketing System.

## Description

This position will primarily focus on client desktop systems deployment and administration, mobile device and print management, in-person and phone support, and personal solutions consulting. The role may also involve participating in project implementation, technical training and knowledge management, and security administration., * Deploy and administer client desktop systems.

 * Manage mobile devices and print solutions.
 * Provide in-person and phone support to clients.
 * Consult on personal solutions for clients.
 * Participate in project implementation and technical training.
 * Contribute to knowledge management and security administration.