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# Technical Support Analyst

- **Company:** Trimble Inc.
- **Location:** Lake Oswego, OR, United States
- **Experience:** Expert
- **Salary:** $47,195.0 - $58,906.0
- **Contract:** Permanent contract
- **Skills:** HTML, Microsoft Windows, Data Analysis, Confluence, JIRA, Software as a Service, Salesforce.Com, SQL Databases, Extensible Markup Language (XML), Scripting
- **Published:** October 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18505894?backUrl=%2Fcareer%2F18505894%2FTechnical-Support-Analyst-Oregon-Lake-Oswego

## About the Role

* 5+ years of technical support experience
 * Proven experience supporting customers within a fast-paced SaaS environment
 * Excellent Windows, network, web browser, and troubleshooting skills across SQL, XML, HTML, and scripting
 * Demonstrated success in root cause analysis, bug writing in tools like Jira/Confluence, and tracking cases in CRM like Salesforce
 * Strong written and verbal communication skills with a positive, growth-minded attitude
 * Ability to support a rotating on-call schedule

Bonus Points For:

 * Experience developing reports to analyze data trends and reviewing software logs
 * Bachelors degree in a technical field
 * Experience > Education

Logistics:

Location (On-site): Lake Oswego, OR (preferred), Westminster, CO, or other Trimble locations

## Description

$22.69-$28.32
parental leave
United States, Oregon, Lake Oswego
Oct 01, 2026
Technical Support Analyst - Empower Our Customers and Drive Success

Ready to make a tangible impact on global customer experiences? Trimble is looking for a passionate and dedicated Technical Support Analyst to ensure high levels of satisfaction, resolve complex client incidents, and provide top-notch support in a dynamic production environment. Join our collaborative team and help customers thrive while shaping the future of our innovative Unity Construct by e-Builder products!

What Makes This Role Great:

In this role, you will be a driving force behind exceptional technical support, directly influencing customer satisfaction and shaping the adoption of our e-Builder product while working in a collaborative, fast-paced environment.

Key Exciting Responsibilities:

 * Champion customer satisfaction by providing top-notch support and maintaining high NPS standards
 * Spearhead preliminary incident analysis to evaluate impact, severity, and risk effectively
 * Collaborate cross-organizationally to ensure prompt solutions and minimize case resolution times
 * Communicate complex technical insights clearly to both technical and non-technical stakeholders