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# Application Support Specialist

- **Company:** Digital Factory
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Business Software, Software as a Service, Cloud Computing, Collaborative Software, Human Resources Information System (HRIS), Identity and Access Management, Automation of Marketing, Azure Active Directory, User Provisioning Software, Okta, Zapier, Information Technology
- **Published:** October 1, 2026
- **Apply:** https://www.dgtl-factory.com/careers/121

## About the Role

* Bachelor's degree in computer science or related field.
 * 2+ years of experience supporting a wide variety of SaaS applications in a fast-paced environment (startup or high-growth company experience preferred).
 * Familiarity with Identity and Access Management (IAM) solutions (e.g., Okta, Azure AD) and modern API integration tools/automation platforms (e.g., Zapier, Workato).
 * Demonstrated ability to quickly master new software platforms and pivot alongside the changing needs of a scaling business.
 * Strong interpersonal skills with a proven track record of translating complex technical concepts for non-technical users across various business units.
 * Excellent analytical and troubleshooting skills with a customer-centric mindset toward internal employee support.

## Description

We are looking for a proactive and adaptable Application Support Specialist (SaaS & Corporate Systems) to oversee and support our growing ecosystem of cloud applications. In this role, you will serve as the primary administrator for core business platforms across departments, keeping our software stack running efficiently and securely. You will troubleshoot technical issues, manage user access, improve cross-departmental workflows, and help streamline our internal processes as we scale. This is an equity-only role, ideal for someone who thrives in fast-moving, high-growth environments, * Serve as the primary administrator for core business applications across multiple departments, including CRM (Sales), HRIS (HR), and Collaboration Tools (Operations).

 * Provide Tier 1 and Tier 2 technical support for all SaaS applications, troubleshooting access issues, integration errors, and workflow bottlenecks.
 * Manage user provisioning, role-based access controls, and license allocation to ensure security and cost-efficiency as the company scales.
 * Work with department heads to identify repetitive tasks and implement automated workflows within the SaaS tools.
 * Assist in evaluating new software vendors, tracking renewals, and managing relationships with key SaaS providers.
 * Create and maintain a centralized knowledge base of standard operating procedures (SOPs) and user guides for all supported platforms.
 * Other duties as assigned, etc.