> Markdown version of [/jobs/ext/3543878-tier-1-help-desk-technician-mid-shift](https://www.wearedevelopers.com/jobs/ext/3543878-tier-1-help-desk-technician-mid-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Help Desk Technician Mid Shift - **Company:** CASTALIA SYSTEMS LLC - **Location:** Halawa, HI, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, CompTIA Security+, Cyber Security, Information Systems, Network Topologies, Identity and Access Management, Network Troubleshooting, Microsoft Office, Microsoft PowerPoint, Automated Data Processing (ADP), Computer Network Operations, Computer Equipment, Information Technology - **Published:** October 2, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9208849/tier-1-help-desk-technician-mid-shift ## About the Role * Minimum High School Diploma/GED. * CompTIA Security+ certification. * Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook). * At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies. * Basic level skills in system administration and active directory. * The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively. * Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background. Preferred Qualifications * Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution. * A+ or Network+ certification. ## Description Castalia Systems is seeking a Help Desk Technician for a mid-shift position in Honolulu, HI, with the potential to transition into a permanent role. The scheduled hours are 10:00a.m to 6:00pm. The Help Desk Technician serves as part of a key Command, Control, Communications, and Cyber (C4) technical focal point, providing Tier 1 troubleshooting support to members of the HQ executive community, including Flag and General Officers, in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and manages communications for key personnel throughout the area of responsibility. Roles and Responsibilities A qualified candidate will perform the following duties and responsibilities, but are not limited to: * Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command. * Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center. * Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management. * Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards. * Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action. * This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)