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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Field Operations Lead - **Company:** EOS Inc. - **Location:** Cheyenne, WY, United States - **Experience:** Expert - **Salary:** $87,500.0 - $92,500.0 - **Contract:** Permanent contract - **Skills:** Bash Shell, Cisco IOS, Command-Line Interface, Data Centers, Network Interface Controllers, Networking Hardware, Traceroute, Python (Programming Language), Network Troubleshooting, Unix Shell, Network Protocols, Ping (Networking Utility), Simple Network Management Protocols, Syslog, Scripting, Computer Network Operations, Nx-os, Comptia Server+, Information Technology, Cisco, Hardware Debugging, Servicenow - **Published:** October 2, 2026 - **Apply:** https://www.juju.com/job/15_60e0dc0b ## About the Role * Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. * 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments. * 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required). * Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). * Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. * Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). * Excellent problem-solving skills and ability to work under pressure in high-availability environments. * Strong communication and leadership skills with a customer-focused mindset. * Valid driver's license and ability to travel between data center sites as needed., * Experience managing a technical support team in a multi-site environment. (Preferred) * Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. * Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. * Familiarity with scripting for automation (e.g., Bash, Python) is a plus. * Experience working in a 24/7 operational environment with on-call responsibilities., * Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. * Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. * Three-dimensional vision, ability to judge distances and spatial relationships. * Ability to identify colors and give and receive information through speaking and listening skills. * Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. * Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. ## Description We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. Reporting to the Service Manager, this role coordinates workload, manages escalations, supports staff development, and partners with site leadership and cross-functional teams. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms., * Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. * Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. * Approve timecards accurately and on time for error-free billing. * Lead network operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. * Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. * Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). * Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. * Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. * Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. * Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. * Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. * Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. * Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Better Together: Leveraging Your Observability Tools as a SIEM](https://www.wearedevelopers.com/videos/2118-better-together-leveraging-your-observability-tools-as-a-siem) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)