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# Operations Management User Accounts

- **Company:** CareerCircle
- **Location:** Bellevue, WA, United States (Remote available)
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Computer Networks, Network Troubleshooting, Network Connections, Remote Access Technology, Software Troubleshooting, Computer Equipment, User Accounts
- **Published:** October 2, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wa/bellevue/e5fdd567-ab9d-459d-ab9f-d9bfa1b41efb

## About the Role

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Management
User Accounts, Prioritization
Customer Service
Hardware Support
Operating Systems
Help Desk Support
Peripheral Devices
Business Valuation
Microsoft Windows 7
Remote Access Systems
Full Stack Development
Network Troubleshooting
Business Transformation
Standard Operating Procedure
Troubleshooting (Problem Solving), We are looking to add 2 PC Technician resources to support hardware refresh and RAM replacement projects. 1 individual will focus on the hardware refresh (transferring data from old to new machine, imaging, etc.) and the other individual will be focused on the RAM replacement (opening machine, replacing old RAM with new RAM, putting machine back together). A successful candidate in this role will have migration/hardware refresh experience. These candidates will sit on-site out of Bothell, WA or Bellevue location.

Top Skills:

Migration experience; hardware refresh

 2. Tier 1/2 hardware and software troubleshooting

 3. RAM replacement experience

 4. Strong customer service experience, reliability.

 5. Imaging

Basic Function/Responsibilities:

Tier 2 Hardware and software support for remote and internal employees through remote access, phone or desk side visit

Tier 1/Tier 2 Hardware and software support for lab computers

Create work orders in a help desk system, dispatch work orders to other support technicians and IT groups

Assess and escalate serious or unusual problems to the appropriate IT group for resolution

Windows 7 and 10 Support in a network environment

Diagnose and support hardware failures, operating system, application issues and network connectivity

Provide work order status reports and metrics to management

Monitor help desk workload and prioritize work orders effectively

Develop, test and implement solutions to problems detected during troubleshooting

Assess training needs and develop new training or self-help materials

Manage user accounts and phone accounts

Follow standard operating procedures, create and revise documentation as needed

Mobile device support including set up, deployment and support

Update inventory records for end users, hardware and software

Monitor, diagnose, repair and run preventative maintenance on computers

Provide in depth customer training and training materials

Hardware and software ordering

Working with other team member on projects

Ordering computing peripherals

Working with vendors, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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