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# Digital Fraud Analyst

- **Company:** S PIPER STAFFING LLC
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Fraud Prevention and Detection, Machine Learning, Microsoft Office, Open Systems Interconnection (OSI), Operational Databases, PCI Data Security Standards, Office365
- **Published:** September 30, 2026
- **Apply:** https://www.thejobnetwork.com/job/7df24e9d-04fc-4cc4-86bb-fe231c31c4b6/digital-fraud-analyst

## About the Role

* Bachelor's Degree in Criminal Justice, Forensic Accounting, or other Finance/Asset Protection field of study.
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 * 1+ years of experience in eCommerce asset protection, fraud prevention, customer service, banking industry, or equivalent.
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 * Experience in fraud prevention, investigations, risk assessment, customer service, retail operations, or other analytical roles.
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 * Must have experience as a Fraud Analyst (Digital) for a large, well-known, retail/apparel company.
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 * Familiarity with payment transactions, order review processes, and working in a fast-paced environment.
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 * Experience applying policies, documenting decisions, and managing sensitive information.
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 * Curious, detail-oriented, and able to make sound decisions in a fast-paced environment.
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 * Comfortable reviewing large volumes of orders while maintaining a high degree of accuracy and consistency.
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 * Strong critical thinking skills and the ability to identify potential fraud indicators.
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 * Ability to balance risk mitigation with providing a positive member experience.
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 * Self-motivated, adaptable, and comfortable working independently, while also collaborating with partners across the business.
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 * Ability to communicate clearly, follow established processes, and is willing to ask questions when needed.
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 * Previous experience in fraud prevention, risk assessment, investigations, customer service, or other analytical work is beneficial, but a strong willingness to learn and apply feedback is equally important.
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 * Ability to effectively balance speed, accuracy, and good judgment, especially during periods of high volume.
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 * Effective written, verbal, and interpersonal communication skills.
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 * Strong organizational and time-management skills.
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 * Ability to adapt to changing priorities and business needs.
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 * Strong problem-solving mindset and skills.
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 * Experience using Intercepts, Outlook, Microsoft Teams, and other Microsoft Office Applications.
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 * Comfortable learning new systems, navigating multiple tools, and communicating effectively in a digital work environment.
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 * Preferred Professional Industry Certifications: LPC, LPQ, CFI, FPSS, etc.
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 * Working knowledge of systems including COM/SOM, CSA, OSI, and EJ is preferred.
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 * Knowledge of rule-based/machine learning fraud detection systems, including transaction review, advanced reporting, rule creation/maintenance, and analysis is preferred.
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 * Ability to effectively perform external customer investigations using all available tools, including online directories, social media, CCTV, and internal databases is preferred.
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 * In depth knowledge of bankcard chargeback/dispute resolution.
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 * Ability to perform all functions of the chargeback and dispute lifecycle, including collections.
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 * Experience with Microsoft 365 applications, including Microsoft Excel.
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## Description

n
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 * Deliver task-based operational objectives such as reviewing transactions for potential fraud and abuse, ensuring minimal impact to the company due to financial losses.
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 * Monitor real-time queues for fraud, including Gift Cards order, BOPUS, RSPU, International, Expedited, Corporate, and Group Sales transactions.
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 * Determine legitimacy of orders using rules-based risk screening, transactional details, email/social media footprint and activity, IP/Device information, payment details, etc.
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 * May also rely on ad hoc online research including address validation tools.
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 * Identify and investigate fraudulent attack vectors, including account takeover (ATO), credential stuffing, friendly fraud, gift card theft, and other similar risks.
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 * Support sales and customer support (SCS) team to investigate and resolve inquiries on suspicious digital transactions.
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 * Validate legitimate activity and provide excellent customer service as needed.
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 * Diffuse escalated fraud, abuse, and payment situations with tact and diplomacy.
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 * Meet all Service Level Agreements (SLAs) within manual order review queue and referral/email contacts for internal partners and customers.
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 * Responsible for end-to-end dispute and chargeback functions, including transaction representments, dispute resolution, collections, tracking, and reporting of chargeback and dispute activity.
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 * Comply with all chargeback/dispute industry regulations.
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 * Create and submit GL account entries to correct appropriate bad debt accounts.
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 * Provide training to new or entry level teammates.
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 * Ensure appropriate confidentiality and PCI-DSS adherence in all communications and interactions.
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 * Recognize and communicate process improvements and fraud mitigation strategies.
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 * Ability to work four, ten-hour shifts per week, including at least one weekend day (shift times may include early mornings or late evenings).
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 * Collaborate and communicate daily with omni-channel Fraud Team Members.
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 * Collaborate and perform research to assist in case/investigation resolution.
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 * Validate the legitimacy of transactions.
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 * Analyze available information and make risk-based decisions in accordance with established procedures.
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 * Work through a queue of flagged orders, documenting outcomes, escalating complex cases when necessary, and balancing productivity expectations with accuracy and thoughtful decision-making.
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