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# Technical Site Support Organization

- **Company:** West Pharmaceutical Services, Inc.
- **Location:** Exton, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Information Systems, Desktop Computing, Information Technology Operations, Local Area Networks, Microsoft Office, Windows Servers, Network Protocols, System Testing, Wide Area Networks, Computer Network Technologies, Guidewire PolicyCenter, Information Technology, Laptops
- **Published:** September 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-technical-site-support-exton-pa--8d434f31-fd43-4b5d-b2ff-bfc17a222832

## About the Role

* Bachelor's Degree in Computer Science, or equivalent experience required.

Work Experience

 * 3+ years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment.
 * Experiences in collaboration within international teams.

Preferred Knowledge, Skills and Abilities

 * Excellent interpersonal skills and communication skills
 * Strong service orientation
 * Ability to work on own initiative and to meet deadlines
 * Open to change and prepared to drive change
 * Required Language: English
 * Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience
 * Completes a variety of atypical assignments
 * Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
 * Works with a limited degree of supervision
 * Acts as an informal resource for colleagues with less experience
 * Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
 * Support and contribute in Lean Sigma programs and activities towards delivery of the set target
 * Able to comply with the company's safety policy at all times
 * Able to comply with the company's quality policy at all times
 * Desktop support incl. MS Office Suite
 * MS Windows Server administration
 * Network technologies/protocols and administration
 * Microsoft Active Directory
 * Microsoft Office 365

License and Certifications

 * Information Technology\ITIL Foundations v3 preferred, Accounts Payable, Code of Federal Regulations, Communication Skills, Communication Systems, Compensation and Benefits, Computer Science, Computer Security, Computer Systems, Corporate Policies, Current Good Manufacturing Practice (cGMP), Desktop Administration, Desktop PC, Diversity, ERP (Enterprise Resource Planning), English Language, Environmental Health, Government, Healthcare, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Local Area Network (LAN), Manufacturing, Manufacturing Execution Systems (MES), Manufacturing Requirements, Medical Products, Microsoft Active Directory, Microsoft Office, Microsoft Windows Server, Microsoft Windows System Administration, Network Protocols, On Call, Operational Support, Patient Care, Problem Solving Skills, Procedure Development, Process Improvement, Product/Service Launch, Project/Program Coordination, Regulations, Regulatory Requirements, Safety/Work Safety, Service Level Agreement (SLA),
Standard Operating Procedures (SOP), Sustainability, System Validation, Team Player, Technical Support, Time Management, Volunteer Experience, Wide Area Network (WAN), Willing to Travel

## Description

In this role, you will work closely with the regional and global Digital and Transformation team. The role will be responsible for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance)., * Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.

 * Assist with troubleshooting and problem determination/resolution.
 * Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
 * Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level.
 * Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
 * Professional attitude in maintaining a clean, orderly and safe work area.
 * Exemplary behavior in IT security related topics.
 * Participate in "on-call" support rotation.
 * Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
 * Act in accordance with the company's Guiding Principles and adherence to the corporate Code of Conduct.
 * Compliance to all local site Environmental, Health and Safety regulations.
 * Compliance to all local site company policies, procedures and corporate policies.
 * Other duties as assigned. #LI-AP1 #LI-ONSITE