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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Centuri Group, Inc. - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Desktop Environments, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Software Deployment, Wireless Networks, Office365, Computer Equipment, Information Technology, SAP MDG - **Published:** September 30, 2026 - **Apply:** https://jobs.nextcenturi.com/talentcommunity/apply/1435569600/?locale=en_US ## About the Role * Bachelor's Degree in Business, IT or related field preferred * 4+ years supporting end-user technologies in a corporate environment (Windows 11, Microsoft Office, O365, Outlook, Exchange, Entra, Active Directory, DNS/DHCP, VPN, wireless networking) * Experience administrating desktop environments and workstations, preferably in a multi-site, IT Service Management-driven environment. * Experience with conference room & AV systems preferred * Experience with ITIL and other quality assurance processes preferred * Microsoft and other certifications are beneficial * Excellent interpersonal, verbal and written communication skills * Demonstrated ability to solve problems with a sense of ownership, enthusiasm and innovation * Self-motivated, goal-oriented and customer-service oriented * Excellent organizational skills; ability to prioritize and control workload * Ability to accomplish departmental, divisional, and organizational goals when information is vague, and details are absent or difficult to obtain. * Ability to maintain confidentiality., * Must be able to read documents, use a computer, communicate verbally and in writing * Mobility required within an office, warehouse and construction site environments * Ability to occasionally lift up to 20 pounds Legal Stuff * Pass pre-employment, random, post-accident, and reasonable suspicion drug screens * Provide valid US work authorization documents for E-Verify * Satisfactory results of pre-employment background check results * Valid driver's license with a clean driving record ## Description Our Tech Support Analyst is responsible for ensuring consistent and optimized delivery of desktop PC service levels for assigned office locations for all IT related needs and requests. This position will focus heavily on executive (C-suite) support. What You'll Do * Ensure all support calls are handled efficiently within prescribed SLAs to ensure maximum productivity * Deliver an exceptional level of IT support to all levels of the organization - most specifically C-Suite executives * Troubleshoot and resolve technical issues related to desktop hardware and software, audio systems, mobile devices, collaboration tools and network connectivity * Provide regular and proper communication to customers throughout the resolution process * Ensure all support calls and tickets are documented * Coordinate with SMEs to identify and resolve any ongoing or widespread IT service issues * When required, escalate incidents and coordinate with various teams to ensure timely resolutions * Create and update technical documentation as needed * Installations, upgrades and imaging of laptops and desktops * Software installations, updates and deployments utilizing MDM tools * Manage and support mobile devices * Maintain asset management records * Ensure that all new IT equipment is configured and deployed in a quality and timely manner * Assist with the setting up of IT infrastructure for new project/work sites or relocating local offices * Assist with IT-related projects to improve service levels or introduce new services * Participate in IT Department projects to improve service levels or introduce new services * Comply with all departmental and corporate policies and procedures * Perform other responsibilities as requested by leadership ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)