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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CCaaS GECX AI Development & Integration Engineer - **Company:** Stanley David and Associates - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, JIRA, Interactive Voice Response, Cloud Computing, Computer Programming, Continuous Integration, Data Structures, Data Systems, Software Design Patterns, DevOps, JSON, Python (Programming Language), Machine Learning, Node.Js, NoSQL, Commercial Software, Scrum Methodology, Rapid Prototyping Process, Tensorflow, Software Engineering, SQL Databases, Systems Integration, Speech Recognition, Openapi, Google Cloud, Genesys, Prophet, Retrieval-Augmented Generation, Delivery Pipeline, Multi-Agent Systems, Prompt Engineering, Generative AI, Apigee, Agentic-AI, Vertex AI Vector Search, Git, Build Management, Xgboost, Bots, Integration Frameworks, Apache Kafka, Data Management, Speech Synthesis, Invoking Functions, Google Gemini, Restful APIs, Natural Language Understanding, Api Management, Web Api - **Published:** September 30, 2026 - **Apply:** https://www.dice.com/job-detail/92a8937b-bbc4-49e6-897a-0523938f0f8f ## About the Role Must Have Technical/Functional Skills As a GECX AI Development Engineer, you will build, develop, and implement contact centre AI solutions for Google Clouds CX (Customer Experience) portfolio. The core objective is to develop Goal-Oriented Agents, designing and deploying architectures where GECX AI Agents act as a connective tissue between the customer, the contact centerwith a specific focus on Five9 and Genesys CCaaS platformsand the enterprises underlying data. 5+ years of commercial software development experience., Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems. Understanding model lifecycle including evaluations, hyperparameters, tuning, ongoing monitoring, model governance, bias mitigation, and explainability. Experience with Agile development, CI/CD, DevOps, and Observability. Hands-on experience with Kafka, Relational, and/or NoSQL databases. Understanding of data structures, algorithms, and design patterns. Roles & Responsibilities Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success. Lead contact center migration to CCaaS and build data solutions surrounding the migration; collaborate with cross-functional teams to define product vision, roadmap, and quarterly plans using Aha & Jira, prioritizing backlogs based on user feedback and business goals. Orchestrate Agile ceremonies as Product Owner & Scrum Master (sprint planning, stand-ups, reviews, retros) for team alignment and transparency. 510+ years in Contact Centre development, software engineering, or technical delivery. Proven hands-on experience in building and deploying solutions on Five9 and Google Cloud Platform platforms. Strong programming background (e.g., Python, Node.js, Java) and experience with RESTful APIs, JSON, and cloud-native development (Google Cloud Platform preferred). Experience with CI/CD pipelines, Git, and modern DevOps practices for contact center deployments. Certifications (Preferred) Google Cloud Professional Machine Learning Engineer or Google CCAI credential Genesys Cloud CX Certified Developer / Professional ## Description Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech. Five9 Ecosystem Integration: Design, build, and maintain the hand-off logic, routing strategies, and API integrations between Google's AI agents (GECX) and major CCaaS platforms, with deep specialization in Five9 and Genesys Cloud CX. AI & GECX Development: Develop end-to-end contact centre AI solutions covering voice, chat, email, social, IVR, bots, AI/ML, and analytics. Develop integrations for CRMs, ERPs, AI engines, and third-party systems using APIs, SCRAPI, JSON scripting, and modern integration frameworks. Ensure engineered solutions are scalable, secure, and compliant with industry standards. Create technical documentation including system design diagrams and API specifications. Implement AI / Gen AI / Agentic AI use cases (B2C, B2B) for contact centre modernization. Orchestration Design: Build and deploy multi-agent systems using CX Agent Studio, Google ADK, Vertex AI Search, Knowledge Catalog, Dialogflow CX, and Agent Engine that can handle long-running business processes (e.g., autonomous insurance claim processing or multi-vendor travel booking). Tool & Function Calling: Develop "Tools" that allow agents to securely interact with external APIs (CRMs, ERPs, and SQL databases) to perform real-time actions during a live interaction. Solid hands-on understanding of the Apigee platform. Hybrid RAG Integration: Implement Retrieval-Augmented Generation (RAG) pipelines to ground agents with organization-specific knowledge bases, ensuring accuracy and reducing hallucinations. Technology Competency: In-depth, hands-on development knowledge of industry-leading platforms including Google CCAI/GECX, Five9, and Genesys. Rapid Prototyping & Deployment: Build high-fidelity demos, proof-of-concepts, and production-ready deployments using Dialogflow CX, Gemini 1.5 Pro, and Vertex AI Search. Technical Leadership & Collaboration: Collaborate closely with product owners, data scientists, and engineering teams to translate complex technical requirements into functional code and deployment pipelines. Design, develop, and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Command the Bots: Mastering robots.txt for Generative AI and Search Marketing](https://www.wearedevelopers.com/videos/1165-command-the-bots-mastering-robots-txt-for-generative-ai-and-search-marketing) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [Got AI ideas but no money? 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